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Information
| Unit | CEYHAN VOCATIONAL SCHOOL |
| Code | BYA161 |
| Name | Rules of Protocol and Social Conduct |
| Term | 2017-2018 Academic Year |
| Semester | 1. Semester |
| Duration (T+A) | 2-0 (T-A) (17 Week) |
| ECTS | 3 ECTS |
| National Credit | 2 National Credit |
| Teaching Language | Türkçe |
| Level | Ön Lisans Dersi |
| Type | Normal |
| Label | E Elective |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Öğr. Gör. HAYRİYE GÜNGÖR |
| Course Instructor |
Öğr. Gör. HAYRİYE GÜNGÖR
(Güz)
(A Group)
(Ins. in Charge)
|
Course Goal / Objective
The aim of the course to be successful in business and society and to develop good relations and protocol information needed to provide students with the rules of social behavior.
Course Content
This course includes following subjects. Concepts of Protocol, Rules of good manners, Lists of protocol, VIP list, The rules of commity life, The rules in the business life, The protocol in establishment, The protocol in oral and writting communication, Opening, in ceremany speaking protocol, The relationship between secretary with superior.
Course Precondition
Resources
Notes
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Defines the basic concepts of protocol and social behavior rules. |
| LO02 | Demonstrates behavior in accordance with the rules of etiquette, courtesy and protocol in private, social and official areas. |
| LO03 | Corresponds in accordance with protocol rules. |
| LO04 | Knows and applies the vehicle protocol and ensures appropriate placement in the vehicle. |
| LO05 | Ensures that welcomes and farewells are carried out in accordance with the protocol. |
| LO06 | Applies the flag protocol in the corporate and social field. |
| LO07 | Organizes meetings in accordance with the protocol. |
| LO08 | Organizes meals and banquets in accordance with the protocol. |
| LO09 | Demonstrates behavior appropriate to protocol in manager-secretary relationship. |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | Bilgi - Kuramsal, Olgusal | Defines the basic concepts and principles of Office Management and Executive Assistantship. | |
| PLO02 | Bilgi - Kuramsal, Olgusal | Collects, analyzes and evaluates the data necessary for the solution of the problems encountered in the Office Management and Executive Assistant profession. | |
| PLO03 | Bilgi - Kuramsal, Olgusal | Follows and evaluates the developments in the field of Office Management and Executive Assistant by using scientific methods and techniques. | |
| PLO04 | Bilgi - Kuramsal, Olgusal | Have basic knowledge of social, economic, cultural and legal issues. | 3 |
| PLO05 | Bilgi - Kuramsal, Olgusal | Gains information about the supervision and evaluation of the employees working under her in the offices. | |
| PLO06 | Bilgi - Kuramsal, Olgusal | Explains the information about the use of technology in offices. | |
| PLO07 | Bilgi - Kuramsal, Olgusal | Explains the services that can be carried out in the offices related to the field of Office Management and Executive Assistant and the related procedures. | |
| PLO08 | Bilgi - Kuramsal, Olgusal | Develops solution suggestions by using theoretical knowledge and skills, and general problems encountered in the field of Office Management and Executive Assistantship. | |
| PLO09 | Bilgi - Kuramsal, Olgusal | It can collect the necessary information with the organization foreseen by the manager and present it in the form of a report. | |
| PLO10 | Bilgi - Kuramsal, Olgusal | Uses office technologies effectively. | |
| PLO11 | Bilgi - Kuramsal, Olgusal | Regulates the time and protocol for the organizations envisaged by the manager. | 4 |
| PLO12 | Beceriler - Bilişsel, Uygulamalı | Creates appropriate environments by taking into account the social and cultural differences of individuals and their special needs related to their fields. | |
| PLO13 | Beceriler - Bilişsel, Uygulamalı | Applies methods and techniques to keep the document and record processing for the manager under control. | |
| PLO14 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | He/She can take responsibility individually and as a group in solving the problems encountered. | |
| PLO15 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | By gaining self-learning ability, he/she can evaluate the information he/she has learned with a critical approach. | |
| PLO16 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | He/She can communicate effectively and healthily with the manager and the internal and external environment of the organization. | 4 |
| PLO17 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | He/She can use the software and hardware required by his/her profession together with basic computer usage knowledge. | |
| PLO18 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Have sufficient foreign language knowledge in the field of Office Management and Executive Assistant. | |
| PLO19 | Yetkinlikler - Öğrenme Yetkinliği | Have the necessary knowledge and awareness of social responsibility, ethical values, social security rights, occupational safety, worker health and environmental protection related to the field. |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | Definition and rules of protocol, historical development, protocol legislation | Lecture notes | |
| 2 | Rules of good manners | Lecture notes | |
| 3 | Lists of protocol, VIP list | Lecture notes | |
| 4 | The rules of commity life, social rolles, its importent, the protocol usage in the various place | Lecture notes | |
| 5 | The rules in the business life,organisation hierarchy and protocol rules, its job satisfaction and working-peace | Lecture notes | |
| 6 | The protocol in establishment, addressing, introduction, greeting, hand shakeng in the introduce | Lecture notes | |
| 7 | The protocol in oral and writting communication: calling card, adresssing the letter, speaking and listening protocol | Lecture notes | |
| 8 | Midterm exam | Lecture notes | |
| 9 | Protocol rules in the cars, appearance protocol, in the welcoming and leaving protocol | Lecture notes | |
| 10 | Protocol rules in the welcoming and leaving protocol | Lecture notes | |
| 11 | Opening, in ceremany speaking protocol, protocol of flag | Lecture notes | |
| 12 | Meeting protocol | Lecture notes | |
| 13 | invitation and visiting protocol: giving a present, in the banquet sending the flower. | Lecture notes | |
| 14 | The relationship between secretary with superior | Lecture notes | |
| 15 | The relationship between secretary with superior | Lecture notes | |
| 16 | Final exam | ||
| 17 | Final exam |
Assessment (Exam) Methods and Criteria
| Assessment Type | Midterm / Year Impact | End of Term / End of Year Impact |
|---|---|---|
| 1. Midterm Exam | 100 | 40 |
| General Assessment | ||
| Midterm / Year Total | 100 | 40 |
| 1. Final Exam | - | 60 |
| Grand Total | - | 100 |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 2 | 28 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 2 | 28 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 0 | 0 | 0 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 5 | 5 |
| Final Exam | 1 | 14 | 14 |
| Total Workload (Hour) | 75 | ||
| Total Workload / 25 (h) | 3,00 | ||
| ECTS | 3 ECTS | ||