TÜRKÇE
ENGLISH
Information
| Unit | FACULTY OF ECONOMICS AND ADMINISTRATIVE SCIENCES |
| BUSINESS ADMINISTRATION PR. | |
| Code | ISLS421 |
| Name | Quality Management |
| Term | 2019-2020 Academic Year |
| Semester | 7. Semester |
| Duration (T+A) | 3-0 (T-A) (17 Week) |
| ECTS | 6 ECTS |
| National Credit | 3 National Credit |
| Teaching Language | Türkçe |
| Level | Lisans Dersi |
| Type | Normal |
| Label | E Elective |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Prof. Dr. ARZU UZUN |
| Course Instructor |
Prof. Dr. ARZU UZUN
(Güz)
(A Group)
(Ins. in Charge)
|
Course Goal / Objective
To understand the issues related to quality management and Quality Management Systems, to implement total quality management in a workplace and to have the equipment to establish a quality management system
Course Content
Historical development of quality and quality management and total quality management will be discussed.
Course Precondition
Resources
Notes
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Take data related to quality and improve information by using scientific, social and ethical responsibility. |
| LO02 | Fictionalise a problem in the area of quality, develop solution methods, evaluate results, and apply when required. |
| LO03 | Develop new strategical approaches and solutions to the unexpected complex cases in the applications of the quality area. |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | - | List and define the concepts of business management, and explain their relations to each other | |
| PLO02 | - | List and define the fundamental conceptual models, numerical and statistical techniques of business administartion and identify their advantages and disadvantages. | |
| PLO03 | - | List and define the relationship between the basic concepts of economy and business management ; indicate the strong and weak sides of each method. | |
| PLO04 | - | Explain how to create the fundamental conceptual models and how to apply numerical and statistical techniques that are used in business administration. | |
| PLO05 | - | Explain how to interpret the results gathered through the application and/or implementation of conceptual models and/or numerical and statistical methods of business management. | |
| PLO06 | - | Determine appropriate methods to solve business problems | |
| PLO07 | - | Evaluate the results that are obtained from applications of business management methods | |
| PLO08 | - | Use the basic numerical and statistical softwares | |
| PLO09 | - | Use the basic enterprise resource planning (ERP) softwares | |
| PLO10 | - | Take initiative individually or/and as a member of a team, lead and work effectively | |
| PLO11 | - | As well as professional development, improve him-/herself continuously in scientific, social, cultural and artistic fields according to his/her interests and abilities, identifying needs of learning. | |
| PLO12 | - | Follow latest developments in the field, and sustain personal and professional development with the awareness of the necessity of life long learning | |
| PLO13 | - | Use different resources in accordance with academic principles, synthesize the data gathered, and present them effectively in an unfamiliar field. | |
| PLO14 | - | Use Turkish and at least one foreign language in accordance with the requirements in academic and business context | |
| PLO15 | - | Perceive and interpret the feelings, ideas and behaviours of people appropriately, and express himself/herself accurately in written or oral format | |
| PLO16 | - | Question traditional approaches, methods and implementations; develop and implement alternative methods when required | |
| PLO17 | - | Recognize and apply social, scientific and professional ethical values. | |
| PLO18 | - | Determine the most appropriate approaches, implementations and methods of business management considering sectors, their sizes, resources, cultures, goals and objectives | |
| PLO19 | - | Monitor external factors such as industrial structures, competition, technologies, economics, politics, cultures that affects the activities of businesses and interpret their impact on businesses |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | QUALITY AND QUALITY MANAGEMENT | ||
| 2 | 5-S METHOD | STUDENT'S RECOMMENDED SOURCES READING | |
| 3 | B.P.R. | STUDENT'S RECOMMENDED SOURCES READING | |
| 4 | BPR (CONT.) | STUDENT'S RECOMMENDED SOURCES READING | |
| 5 | ISO 9000 QM STD | STUDENT'S RECOMMENDED SOURCES READING | |
| 6 | ISO 9000 QUALITY MANAGEMENT STD. | STUDENT'S RECOMMENDED SOURCES READING | |
| 7 | T.P.M. | STUDENT'S RECOMMENDED SOURCES READING | |
| 8 | Mid-Term Exam | STUDENT'S RECOMMENDED SOURCES READING | |
| 9 | TOTAL QUALITY MANAGEMENT | STUDENT'S RECOMMENDED SOURCES READING | |
| 10 | TOTAL QUALITY MANAGEMENT PRINCIPLES | STUDENT'S RECOMMENDED SOURCES READING | |
| 11 | TOTAL QUALITY MANAGEMENT PRINCIPLES | STUDENT'S RECOMMENDED SOURCES READING | |
| 12 | BUSINESS EXCELLENCE MODEL | STUDENT'S RECOMMENDED SOURCES READING | |
| 13 | BUSINESS EXCELLENCE MODEL | STUDENT'S RECOMMENDED SOURCES READING | |
| 14 | BUSINESS EXCELLENCE MODEL | STUDENT'S RECOMMENDED SOURCES READING | |
| 15 | QUALITY AWARDS | STUDENT'S RECOMMENDED SOURCES READING | |
| 16 | Term Exams | STUDENT'S RECOMMENDED SOURCES READING | |
| 17 | Term Exams | STUDENT'S RECOMMENDED SOURCES READING |
Assessment (Exam) Methods and Criteria
| Assessment Type | Midterm / Year Impact | End of Term / End of Year Impact |
|---|---|---|
| 1. Midterm Exam | 100 | 40 |
| General Assessment | ||
| Midterm / Year Total | 100 | 40 |
| 1. Final Exam | - | 60 |
| Grand Total | - | 100 |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 3 | 42 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 5 | 70 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 0 | 0 | 0 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 15 | 15 |
| Final Exam | 1 | 30 | 30 |
| Total Workload (Hour) | 157 | ||
| Total Workload / 25 (h) | 6,28 | ||
| ECTS | 6 ECTS | ||