TÜRKÇE
ENGLISH
Information
| Unit | YUMURTALIK VOCATIONAL SCHOOL |
| Code | ATO110 |
| Name | Cleaning Services Management |
| Term | 2019-2020 Academic Year |
| Semester | 2. Semester |
| Duration (T+A) | 2-0 (T-A) (17 Week) |
| ECTS | 4 ECTS |
| National Credit | 2 National Credit |
| Teaching Language | Türkçe |
| Level | Ön Lisans Dersi |
| Type | Normal |
| Label | E Elective |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Öğr. Gör. AYHAN SAYĞI |
| Course Instructor |
Öğr. Gör. Dr. ALİ SERHAT ÖZKÜTÜK
(Bahar)
(A Group)
(Ins. in Charge)
|
Course Goal / Objective
The aim of the present era Cleaning Services Management Services is to create awareness of business opportunities related to the sector.
Course Content
Cleaning services makes it possible to have a broad knowledge of the business. Tourism economy in the major branches of the housekeeping expenses, pricing, personnel training and improve their knowledge of market strategies.
Course Precondition
Resources
Notes
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Creating the business sector of the cleaning program based on diversity and structure |
| LO02 | The cleaning services can implement the control, inspection and performance processes in the operation. |
| LO03 | Costs and budget preparation and marketing techniques can be applied within the cleaning services that are expected and desired in the operation of cleaning services. |
| LO04 | Can manage the marketing of cleaning services. |
| LO05 | Materials Used in Cleaning Services |
| LO06 | Can apply Quality Management Systems in Cleaning Services. |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | - | Students can have the basic knowledge about the tourism and hotel management, which related to legislation, professional standards and applications, internal and external environmental factors, servicing processes. | 5 |
| PLO02 | - | Students can apply the basic knowledge about the tourism and hotel management, which related to legislation, professional standards and applications, internal and external environmental factors, servicing processes | 5 |
| PLO03 | - | In order to focused on customer satisfaction, Students, Students, who is the knowledge and skills in the field of Tourism and Hotel Management, can take decisions according to the internal and external dynamics surrounding analyze, interpret and evaluate, produce solutions to identify problems in service processes, make performance evaluation and can use business and professional life. | 4 |
| PLO04 | - | Students, who is the knowledge and skills in the field of Tourism and Hotel Management, can know to the physical environment, tools and technologies in the service processes and make the necessary care to protect. | 4 |
| PLO05 | - | When Students, who is the knowledge and skills in the field of Tourism and Hotel Management, perform the duties and responsibilities according to the requirements of a dynamic work environment, it can perform not only individual but also team members. | 3 |
| PLO06 | - | Following the technical and professional innovations for Tourism and Hotel Management, students can find solutions to encounter ordinary and extraordinary problem and also be used when carrying out their duties and responsibilities. | 4 |
| PLO07 | - | Students, who is the knowledge and skills in the field of Tourism and Hotel Management, can use it to improve their professional knowledge and skills of members of the organization and objectively evaluate the performance of members of professional organizations. | 0 |
| PLO08 | - | Students can develop existing skills and knowledge by Innovations related to the profession to follow as awareness of lifelong learning. | 5 |
| PLO09 | - | Students can manage existing resources and make performance evaluation by professional self-confidence, knowledge and skills. | 5 |
| PLO10 | - | Competence in synthesis of learned tourism knowledge by research and representing it to the others. | 4 |
| PLO11 | - | Competence in using information and communication technologies at least as European Computer Using Licence Basic Level. | 3 |
| PLO12 | - | Competence in using at least a foreign language in European Language Portfolio Level A2 (at least to survey the knowledge in the field and communicate with others) | 3 |
| PLO13 | - | Have relevant information and consciousness on legal issues related to working life and the industry, safety regulations of industry, social security issues, quality control and management and protection of natural environment. | 4 |
| PLO14 | - | Committed to ethical values, social justice, cultural values and social responsibility issues and comprehend the desires and needs of the employees and the society, understand the socio-economic characteristics of micro-environment. | 4 |
| PLO15 | - | Tourism and Hotel Management, which is the main activity of the service production process has required to individual quality and dynamism. | 4 |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | Cleaning and Sanitation Management Concept | Related issues from the course materials should be read. | |
| 2 | Planning for Cleaning Services Business | Related issues from the course materials should be read. | |
| 3 | Organization of Cleaning Services Business | Related issues from the course materials should be read. | |
| 4 | Human Resource Management in Business Cleaning Services | Related issues from the course materials should be read. | |
| 5 | Cleaning Services in Communication Management | Related issues from the course materials should be read. | |
| 6 | Cleaning Services in Communication Management | Related issues from the course materials should be read. | |
| 7 | Marketing for Cleaning Services Business | Related issues from the course materials should be read. | |
| 8 | Mid-Term Exam | Related issues from the course materials should be read. | |
| 9 | Marketing for Cleaning Services Business | Related issues from the course materials should be read. | |
| 10 | Cost Control of Cleaning Services Business | Related issues from the course materials should be read. | |
| 11 | Quality in Cleaning Services | Related issues from the course materials should be read. | |
| 12 | Materials Used in Cleaning Services | Related issues from the course materials should be read. | |
| 13 | Cleaning of Various Fields | Related issues from the course materials should be read. | |
| 14 | Support Services in Cleaning Business | Related issues from the course materials should be read. | |
| 15 | Support Services in Cleaning Business | Related issues from the course materials should be read. | |
| 16 | Term Exams | Related issues from the course materials should be read. | |
| 17 | Term Exams | Related issues from the course materials should be read. |
Assessment (Exam) Methods and Criteria
| Assessment Type | Midterm / Year Impact | End of Term / End of Year Impact |
|---|---|---|
| 1. Midterm Exam | 100 | 20 |
| General Assessment | ||
| Midterm / Year Total | 100 | 20 |
| 1. Final Exam | - | 80 |
| Grand Total | - | 100 |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 2 | 28 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 2 | 28 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 1 | 0 | 0 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 8 | 8 |
| Final Exam | 1 | 24 | 24 |
| Total Workload (Hour) | 88 | ||
| Total Workload / 25 (h) | 3,52 | ||
| ECTS | 4 ECTS | ||