ATO108 Hospitality Automation Systems

5 ECTS - 2-3 Duration (T+A)- 2. Semester- 3 National Credit

Information

Code ATO108
Name Hospitality Automation Systems
Term 2022-2023 Academic Year
Semester 2. Semester
Duration (T+A) 2-3 (T-A) (17 Week)
ECTS 5 ECTS
National Credit 3 National Credit
Teaching Language Türkçe
Level Ön Lisans Dersi
Type Normal
Mode of study Yüz Yüze Öğretim
Catalog Information Coordinator Öğr. Gör. CANANİ YALÇİN
Course Instructor Öğr. Gör. CANANİ YALÇİN (A Group) (Ins. in Charge)


Course Goal / Objective

This course aims to gain competency on accommodation process by using automation

Course Content

Automation systems and benefits application of the front office operations system

Course Precondition

Front Office Services Lecture to have recieved

Resources

Hasan Kınay, Fidelio Otel Otomasyonları, Ekin Basım Yayın, İstanbul 2016

Notes

Digital resources, Lecture notes


Course Learning Outcomes

Order Course Learning Outcomes
LO01 Explains terms about the programs;
LO02 To take a reservations.
LO03 Performs front-case procedures
LO04 To hold travel agents and firms demands
LO05 Collects deposit and credit card payments.
LO06 Performs room sharing.
LO07 Makes reports according to departments.
LO08 Makes changes to the profile.
LO09 Makes searching for available reservations.
LO10 Makes reservation changes, copying, room reservations.


Relation with Program Learning Outcome

Order Type Program Learning Outcomes Level
PLO01 Bilgi - Kuramsal, Olgusal Students explain basic information about the legal regulations, professional standards and practices, internal and external environmental factors and service processes related to Tourism and Hotel Management. 4
PLO02 Bilgi - Kuramsal, Olgusal Students apply the basic knowledge about the tourism and hotel management, which related to legislation, professional standards and applications, internal and external environmental factors, servicing processes 3
PLO03 Bilgi - Kuramsal, Olgusal Students perform their responsibilities in the field of Tourism and Hotel Management on the basis of customer satisfaction. 3
PLO04 Bilgi - Kuramsal, Olgusal Students use the physical environment, equipment and technologies in the service process in the field of Tourism and Hotel Management. 2
PLO05 Bilgi - Kuramsal, Olgusal Students perform their duties and responsibilities in the field of Tourism and Hotel Management, both individually and as a team member, according to the dynamics required by the working environment. 4
PLO06 Bilgi - Kuramsal, Olgusal Students use technical and professional innovations related to Tourism and Hotel Management in solving ordinary and extraordinary problems. 3
PLO07 Bilgi - Kuramsal, Olgusal Uses the knowledge and skills related to Tourism and Hotel Students use their knowledge and skills related to Tourism and Hotel Management in the development of professional knowledge and skills of the members of the organization and in objective performance evaluation. 3
PLO08 Beceriler - Bilişsel, Uygulamalı Students develop their knowledge and skills by following the innovations related to their profession with the awareness of lifelong learning and analyzing the situation. 4
PLO09 Beceriler - Bilişsel, Uygulamalı Students manage the resources they have with their professional self-confidence, knowledge and skills. 2
PLO10 Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği Students convey their thoughts and suggestions at the level of knowledge and skills they have acquired about the field of tourism to the relevant people in writing and orally. 4
PLO11 Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği Students use information and communication technologies together with computer software at the minimum European Computer Use License Basic Level required by their field. 1
PLO12 Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği Students know a foreign language at the A2 General Level of the European Language Portfolio (at least enough to follow the information in the field and communicate with their colleagues).
PLO13 Yetkinlikler - Öğrenme Yetkinliği Students perform their profession according to the rules related to legal legislation (law, regulation, circular, etc.), basic ethical values, occupational safety, worker health, social security rights, quality control and management and protection of the natural environment. 3
PLO14 Yetkinlikler - Öğrenme Yetkinliği Students know the socio-cultural and economic characteristics of the country and the immediate environment, and the interests, wishes and needs of the society, with the awareness of cultural and ethical values, social justice and responsibility. 2
PLO15 Yetkinlikler - Öğrenme Yetkinliği Students have the personal qualities and dynamism required by the service production process, which is the main activity of Tourism and Hotel Management. 2


Week Plan

Week Topic Preparation Methods
1 System identification, input and output operations Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Anlatım, Soru-Cevap
2 Profile Description and creation Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Anlatım, Soru-Cevap
3 Make changes to the profile, the profile search Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Gösterip Yaptırma
4 Making the booking, search available reservation Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Gösterip Yaptırma
5 Reservation changes, copy, room allocations Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Gösterip Yaptırma
6 To cancel the booking, retrieval, housekeeping Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Soru-Cevap, Anlatım, Gösterip Yaptırma
7 C/IN procedures Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Gösterip Yaptırma
8 Mid-Term Exam Individual and group work, problem solving, question-answer, discussion Ölçme Yöntemleri:
Yazılı Sınav
9 Creating a Folio Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Gösterip Yaptırma
10 Cash transactions Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Gösterip Yaptırma
11 C-out Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Gösterip Yaptırma
12 Rooms management Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Gösterip Yaptırma
13 guest's purchases Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Gösterip Yaptırma
14 End of day procedures Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Gösterip Yaptırma
15 Profile searche Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Anlatım
16 Term Exams Individual and group work, problem solving, question-answer, discussion. Ölçme Yöntemleri:
Yazılı Sınav
17 Term Exams Individual and group work, problem solving, question-answer, discussion. Ölçme Yöntemleri:
Yazılı Sınav


Student Workload - ECTS

Works Number Time (Hour) Workload (Hour)
Course Related Works
Class Time (Exam weeks are excluded) 14 2 28
Out of Class Study (Preliminary Work, Practice) 14 3 42
Assesment Related Works
Homeworks, Projects, Others 1 8 8
Mid-term Exams (Written, Oral, etc.) 1 15 15
Final Exam 1 30 30
Total Workload (Hour) 123
Total Workload / 25 (h) 4,92
ECTS 5 ECTS

Update Time: 18.11.2022 07:06