ATO110 Cleaning Services Management

4 ECTS - 2-0 Duration (T+A)- 2. Semester- 2 National Credit

Information

Code ATO110
Name Cleaning Services Management
Term 2022-2023 Academic Year
Semester 2. Semester
Duration (T+A) 2-0 (T-A) (17 Week)
ECTS 4 ECTS
National Credit 2 National Credit
Teaching Language Türkçe
Level Ön Lisans Dersi
Type Normal
Mode of study Yüz Yüze Öğretim
Catalog Information Coordinator Öğr. Gör. AYHAN SAYĞI
Course Instructor Öğr. Gör.Dr. ALİ SERHAT ÖZKÜTÜK (A Group) (Ins. in Charge)


Course Goal / Objective

The aim of the present era Cleaning Services Management Services is to create awareness of business opportunities related to the sector.

Course Content

Cleaning services makes it possible to have a broad knowledge of the business. Tourism economy in the major branches of the housekeeping expenses, pricing, personnel training and improve their knowledge of market strategies.

Course Precondition

None

Resources

1. Prof. Dr. Meryem Akoğlan Kozak, Öğr. Gör. Emine Yıldız Kale, TEMİZLİK HİZMETLERİ İŞLETMECİLİĞİ, DETAY YAYINCILIK

Notes

Digital resources, Lecture notes


Course Learning Outcomes

Order Course Learning Outcomes
LO01 Creating the business sector of the cleaning program based on diversity and structure.
LO02 Applies control, audit and performance processes in cleaning services business.
LO03 Prepares a budget within the expected and desired cleaning programs in cleaning services management.
LO04 Manages the marketing of cleaning services.
LO05 Explains the materials used in cleaning services.
LO06 Discusses the importance of Quality Management System in Cleaning Services.


Relation with Program Learning Outcome

Order Type Program Learning Outcomes Level
PLO01 Bilgi - Kuramsal, Olgusal Students explain basic information about the legal regulations, professional standards and practices, internal and external environmental factors and service processes related to Tourism and Hotel Management. 3
PLO02 Bilgi - Kuramsal, Olgusal Students apply the basic knowledge about the tourism and hotel management, which related to legislation, professional standards and applications, internal and external environmental factors, servicing processes 3
PLO03 Bilgi - Kuramsal, Olgusal Students perform their responsibilities in the field of Tourism and Hotel Management on the basis of customer satisfaction. 3
PLO04 Bilgi - Kuramsal, Olgusal Students use the physical environment, equipment and technologies in the service process in the field of Tourism and Hotel Management.
PLO05 Bilgi - Kuramsal, Olgusal Students perform their duties and responsibilities in the field of Tourism and Hotel Management, both individually and as a team member, according to the dynamics required by the working environment.
PLO06 Bilgi - Kuramsal, Olgusal Students use technical and professional innovations related to Tourism and Hotel Management in solving ordinary and extraordinary problems. 5
PLO07 Bilgi - Kuramsal, Olgusal Uses the knowledge and skills related to Tourism and Hotel Students use their knowledge and skills related to Tourism and Hotel Management in the development of professional knowledge and skills of the members of the organization and in objective performance evaluation. 5
PLO08 Beceriler - Bilişsel, Uygulamalı Students develop their knowledge and skills by following the innovations related to their profession with the awareness of lifelong learning and analyzing the situation.
PLO09 Beceriler - Bilişsel, Uygulamalı Students manage the resources they have with their professional self-confidence, knowledge and skills. 5
PLO10 Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği Students convey their thoughts and suggestions at the level of knowledge and skills they have acquired about the field of tourism to the relevant people in writing and orally.
PLO11 Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği Students use information and communication technologies together with computer software at the minimum European Computer Use License Basic Level required by their field.
PLO12 Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği Students know a foreign language at the A2 General Level of the European Language Portfolio (at least enough to follow the information in the field and communicate with their colleagues).
PLO13 Yetkinlikler - Öğrenme Yetkinliği Students perform their profession according to the rules related to legal legislation (law, regulation, circular, etc.), basic ethical values, occupational safety, worker health, social security rights, quality control and management and protection of the natural environment.
PLO14 Yetkinlikler - Öğrenme Yetkinliği Students know the socio-cultural and economic characteristics of the country and the immediate environment, and the interests, wishes and needs of the society, with the awareness of cultural and ethical values, social justice and responsibility.
PLO15 Yetkinlikler - Öğrenme Yetkinliği Students have the personal qualities and dynamism required by the service production process, which is the main activity of Tourism and Hotel Management.


Week Plan

Week Topic Preparation Methods
1 Cleaning and Sanitation Management Concept Related issues from the course materials should be read. Öğretim Yöntemleri:
Anlatım
2 Planning for Cleaning Services Business Related issues from the course materials should be read. Öğretim Yöntemleri:
Anlatım
3 Organization of Cleaning Services Business Related issues from the course materials should be read. Öğretim Yöntemleri:
Anlatım
4 Human Resource Management in Business Cleaning Services Related issues from the course materials should be read. Öğretim Yöntemleri:
Anlatım
5 Cleaning Services in Communication Management I Related issues from the course materials should be read. Öğretim Yöntemleri:
Anlatım
6 Cleaning Services in Communication Management II Related issues from the course materials should be read. Öğretim Yöntemleri:
Anlatım
7 Marketing for Cleaning Services Business I Related issues from the course materials should be read. Öğretim Yöntemleri:
Anlatım
8 Mid-Term Exam Related issues from the course materials should be read. Ölçme Yöntemleri:
Yazılı Sınav, Ödev
9 Marketing for Cleaning Services Business II Related issues from the course materials should be read. Öğretim Yöntemleri:
Anlatım
10 Cost Control of Cleaning Services Business Related issues from the course materials should be read. Öğretim Yöntemleri:
Anlatım
11 Quality in Cleaning Services Related issues from the course materials should be read. Öğretim Yöntemleri:
Anlatım
12 Materials Used in Cleaning Services Related issues from the course materials should be read. Öğretim Yöntemleri:
Anlatım
13 Cleaning of Various Fields Related issues from the course materials should be read. Öğretim Yöntemleri:
Anlatım
14 Support Services in Cleaning Business I Related issues from the course materials should be read. Öğretim Yöntemleri:
Anlatım
15 Support Services in Cleaning Business II Related issues from the course materials should be read. Öğretim Yöntemleri:
Anlatım
16 Term Exams Related issues from the course materials should be read. Ölçme Yöntemleri:
Yazılı Sınav
17 Term Exams Related issues from the course materials should be read. Ölçme Yöntemleri:
Yazılı Sınav


Student Workload - ECTS

Works Number Time (Hour) Workload (Hour)
Course Related Works
Class Time (Exam weeks are excluded) 14 2 28
Out of Class Study (Preliminary Work, Practice) 14 2 28
Assesment Related Works
Homeworks, Projects, Others 1 0 0
Mid-term Exams (Written, Oral, etc.) 1 8 8
Final Exam 1 24 24
Total Workload (Hour) 88
Total Workload / 25 (h) 3,52
ECTS 4 ECTS

Update Time: 18.11.2022 03:13