TÜRKÇE
ENGLISH
Information
| Code | ATO110 |
| Name | Cleaning Services Management |
| Term | 2022-2023 Academic Year |
| Semester | 2. Semester |
| Duration (T+A) | 2-0 (T-A) (17 Week) |
| ECTS | 4 ECTS |
| National Credit | 2 National Credit |
| Teaching Language | Türkçe |
| Level | Ön Lisans Dersi |
| Type | Normal |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Öğr. Gör. AYHAN SAYĞI |
| Course Instructor |
Öğr. Gör.Dr. ALİ SERHAT ÖZKÜTÜK
(A Group)
(Ins. in Charge)
|
Course Goal / Objective
The aim of the present era Cleaning Services Management Services is to create awareness of business opportunities related to the sector.
Course Content
Cleaning services makes it possible to have a broad knowledge of the business. Tourism economy in the major branches of the housekeeping expenses, pricing, personnel training and improve their knowledge of market strategies.
Course Precondition
None
Resources
1. Prof. Dr. Meryem Akoğlan Kozak, Öğr. Gör. Emine Yıldız Kale, TEMİZLİK HİZMETLERİ İŞLETMECİLİĞİ, DETAY YAYINCILIK
Notes
Digital resources, Lecture notes
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Creating the business sector of the cleaning program based on diversity and structure. |
| LO02 | Applies control, audit and performance processes in cleaning services business. |
| LO03 | Prepares a budget within the expected and desired cleaning programs in cleaning services management. |
| LO04 | Manages the marketing of cleaning services. |
| LO05 | Explains the materials used in cleaning services. |
| LO06 | Discusses the importance of Quality Management System in Cleaning Services. |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | Bilgi - Kuramsal, Olgusal | Students explain basic information about the legal regulations, professional standards and practices, internal and external environmental factors and service processes related to Tourism and Hotel Management. | 3 |
| PLO02 | Bilgi - Kuramsal, Olgusal | Students apply the basic knowledge about the tourism and hotel management, which related to legislation, professional standards and applications, internal and external environmental factors, servicing processes | 3 |
| PLO03 | Bilgi - Kuramsal, Olgusal | Students perform their responsibilities in the field of Tourism and Hotel Management on the basis of customer satisfaction. | 3 |
| PLO04 | Bilgi - Kuramsal, Olgusal | Students use the physical environment, equipment and technologies in the service process in the field of Tourism and Hotel Management. | |
| PLO05 | Bilgi - Kuramsal, Olgusal | Students perform their duties and responsibilities in the field of Tourism and Hotel Management, both individually and as a team member, according to the dynamics required by the working environment. | |
| PLO06 | Bilgi - Kuramsal, Olgusal | Students use technical and professional innovations related to Tourism and Hotel Management in solving ordinary and extraordinary problems. | 5 |
| PLO07 | Bilgi - Kuramsal, Olgusal | Uses the knowledge and skills related to Tourism and Hotel Students use their knowledge and skills related to Tourism and Hotel Management in the development of professional knowledge and skills of the members of the organization and in objective performance evaluation. | 5 |
| PLO08 | Beceriler - Bilişsel, Uygulamalı | Students develop their knowledge and skills by following the innovations related to their profession with the awareness of lifelong learning and analyzing the situation. | |
| PLO09 | Beceriler - Bilişsel, Uygulamalı | Students manage the resources they have with their professional self-confidence, knowledge and skills. | 5 |
| PLO10 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Students convey their thoughts and suggestions at the level of knowledge and skills they have acquired about the field of tourism to the relevant people in writing and orally. | |
| PLO11 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Students use information and communication technologies together with computer software at the minimum European Computer Use License Basic Level required by their field. | |
| PLO12 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Students know a foreign language at the A2 General Level of the European Language Portfolio (at least enough to follow the information in the field and communicate with their colleagues). | |
| PLO13 | Yetkinlikler - Öğrenme Yetkinliği | Students perform their profession according to the rules related to legal legislation (law, regulation, circular, etc.), basic ethical values, occupational safety, worker health, social security rights, quality control and management and protection of the natural environment. | |
| PLO14 | Yetkinlikler - Öğrenme Yetkinliği | Students know the socio-cultural and economic characteristics of the country and the immediate environment, and the interests, wishes and needs of the society, with the awareness of cultural and ethical values, social justice and responsibility. | |
| PLO15 | Yetkinlikler - Öğrenme Yetkinliği | Students have the personal qualities and dynamism required by the service production process, which is the main activity of Tourism and Hotel Management. |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | Cleaning and Sanitation Management Concept | Related issues from the course materials should be read. | Öğretim Yöntemleri: Anlatım |
| 2 | Planning for Cleaning Services Business | Related issues from the course materials should be read. | Öğretim Yöntemleri: Anlatım |
| 3 | Organization of Cleaning Services Business | Related issues from the course materials should be read. | Öğretim Yöntemleri: Anlatım |
| 4 | Human Resource Management in Business Cleaning Services | Related issues from the course materials should be read. | Öğretim Yöntemleri: Anlatım |
| 5 | Cleaning Services in Communication Management I | Related issues from the course materials should be read. | Öğretim Yöntemleri: Anlatım |
| 6 | Cleaning Services in Communication Management II | Related issues from the course materials should be read. | Öğretim Yöntemleri: Anlatım |
| 7 | Marketing for Cleaning Services Business I | Related issues from the course materials should be read. | Öğretim Yöntemleri: Anlatım |
| 8 | Mid-Term Exam | Related issues from the course materials should be read. | Ölçme Yöntemleri: Yazılı Sınav, Ödev |
| 9 | Marketing for Cleaning Services Business II | Related issues from the course materials should be read. | Öğretim Yöntemleri: Anlatım |
| 10 | Cost Control of Cleaning Services Business | Related issues from the course materials should be read. | Öğretim Yöntemleri: Anlatım |
| 11 | Quality in Cleaning Services | Related issues from the course materials should be read. | Öğretim Yöntemleri: Anlatım |
| 12 | Materials Used in Cleaning Services | Related issues from the course materials should be read. | Öğretim Yöntemleri: Anlatım |
| 13 | Cleaning of Various Fields | Related issues from the course materials should be read. | Öğretim Yöntemleri: Anlatım |
| 14 | Support Services in Cleaning Business I | Related issues from the course materials should be read. | Öğretim Yöntemleri: Anlatım |
| 15 | Support Services in Cleaning Business II | Related issues from the course materials should be read. | Öğretim Yöntemleri: Anlatım |
| 16 | Term Exams | Related issues from the course materials should be read. | Ölçme Yöntemleri: Yazılı Sınav |
| 17 | Term Exams | Related issues from the course materials should be read. | Ölçme Yöntemleri: Yazılı Sınav |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 2 | 28 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 2 | 28 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 1 | 0 | 0 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 8 | 8 |
| Final Exam | 1 | 24 | 24 |
| Total Workload (Hour) | 88 | ||
| Total Workload / 25 (h) | 3,52 | ||
| ECTS | 4 ECTS | ||