ATO221 Room Service

3 ECTS - 2-0 Duration (T+A)- 3. Semester- 2 National Credit

Information

Code ATO221
Name Room Service
Term 2022-2023 Academic Year
Semester 3. Semester
Duration (T+A) 2-0 (T-A) (17 Week)
ECTS 3 ECTS
National Credit 2 National Credit
Teaching Language Türkçe
Level Ön Lisans Dersi
Type Normal
Mode of study Yüz Yüze Öğretim
Catalog Information Coordinator Öğr. Gör. CANANİ YALÇİN
Course Instructor Öğr. Gör. CANANİ YALÇİN (A Group) (Ins. in Charge)


Course Goal / Objective

Room to create the organizational structure of the service in order to get room service at the prearrange service provides personalized service to make room mini bar service organization

Course Content

Room service create the organizational structure of the room service in order to get room service at prearrange

Course Precondition

None

Resources

MEGEP, Yiy. İçecek Hiz. ODA SERVİSİ...

Notes

Digital resources, Lecture notes


Course Learning Outcomes

Order Course Learning Outcomes
LO01 Creates the organizational structure of the room service.
LO02 Manages the order taking process in room service.
LO03 Explains the preliminary procedures in room service.
LO04 Performs room service operations.
LO05 Implements personalized service procedures that increase customer satisfaction in room service operations.
LO06 Explains the mini bar organization in room service operations.


Relation with Program Learning Outcome

Order Type Program Learning Outcomes Level
PLO01 Bilgi - Kuramsal, Olgusal Students explain basic information about the legal regulations, professional standards and practices, internal and external environmental factors and service processes related to Tourism and Hotel Management. 3
PLO02 Bilgi - Kuramsal, Olgusal Students apply the basic knowledge about the tourism and hotel management, which related to legislation, professional standards and applications, internal and external environmental factors, servicing processes 4
PLO03 Bilgi - Kuramsal, Olgusal Students perform their responsibilities in the field of Tourism and Hotel Management on the basis of customer satisfaction. 3
PLO04 Bilgi - Kuramsal, Olgusal Students use the physical environment, equipment and technologies in the service process in the field of Tourism and Hotel Management. 4
PLO05 Bilgi - Kuramsal, Olgusal Students perform their duties and responsibilities in the field of Tourism and Hotel Management, both individually and as a team member, according to the dynamics required by the working environment. 3
PLO06 Bilgi - Kuramsal, Olgusal Students use technical and professional innovations related to Tourism and Hotel Management in solving ordinary and extraordinary problems. 3
PLO07 Bilgi - Kuramsal, Olgusal Uses the knowledge and skills related to Tourism and Hotel Students use their knowledge and skills related to Tourism and Hotel Management in the development of professional knowledge and skills of the members of the organization and in objective performance evaluation. 4
PLO08 Beceriler - Bilişsel, Uygulamalı Students develop their knowledge and skills by following the innovations related to their profession with the awareness of lifelong learning and analyzing the situation. 4
PLO09 Beceriler - Bilişsel, Uygulamalı Students manage the resources they have with their professional self-confidence, knowledge and skills. 3
PLO10 Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği Students convey their thoughts and suggestions at the level of knowledge and skills they have acquired about the field of tourism to the relevant people in writing and orally. 4
PLO11 Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği Students use information and communication technologies together with computer software at the minimum European Computer Use License Basic Level required by their field.
PLO12 Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği Students know a foreign language at the A2 General Level of the European Language Portfolio (at least enough to follow the information in the field and communicate with their colleagues).
PLO13 Yetkinlikler - Öğrenme Yetkinliği Students perform their profession according to the rules related to legal legislation (law, regulation, circular, etc.), basic ethical values, occupational safety, worker health, social security rights, quality control and management and protection of the natural environment. 3
PLO14 Yetkinlikler - Öğrenme Yetkinliği Students know the socio-cultural and economic characteristics of the country and the immediate environment, and the interests, wishes and needs of the society, with the awareness of cultural and ethical values, social justice and responsibility. 4
PLO15 Yetkinlikler - Öğrenme Yetkinliği Students have the personal qualities and dynamism required by the service production process, which is the main activity of Tourism and Hotel Management. 3


Week Plan

Week Topic Preparation Methods
1 Business analysis to make Work to make the job description Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Anlatım, Soru-Cevap
2 Accordance with the procedure provide telephonic conversation Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Anlatım, Soru-Cevap
3 Ensure the order of the starter / follow Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Anlatım, Soru-Cevap
4 Room service staff to plan Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Anlatım, Soru-Cevap
5 In order to make the appropriate selection tools to make Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Anlatım, Soru-Cevap
6 According to the place in order to make Accordance with the procedure done to ensure entrance to the room Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Anlatım, Soru-Cevap
7 Serving to make room Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Anlatım, Soru-Cevap
8 Mid-Term Exam Ölçme Yöntemleri:
Yazılı Sınav
9 Guest reception, registration and information processing to do the food, beverage and service operations to do Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Anlatım, Soru-Cevap
10 To be able to handle house-keeping procedures Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Anlatım, Soru-Cevap
11 Entry to be made in accordance with the procedure room Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Anlatım, Soru-Cevap
12 Protect the diversity of products Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Anlatım, Soru-Cevap
13 controling mini-bar Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Anlatım, Soru-Cevap
14 to full the mini-bar and to tell gests Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Anlatım, Soru-Cevap
15 Mini bar to keep track of technical equipment Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Anlatım, Soru-Cevap
16 Term Exams Ölçme Yöntemleri:
Yazılı Sınav
17 Term Exams Ölçme Yöntemleri:
Yazılı Sınav


Student Workload - ECTS

Works Number Time (Hour) Workload (Hour)
Course Related Works
Class Time (Exam weeks are excluded) 14 2 28
Out of Class Study (Preliminary Work, Practice) 14 2 28
Assesment Related Works
Homeworks, Projects, Others 0 0 0
Mid-term Exams (Written, Oral, etc.) 1 6 6
Final Exam 1 16 16
Total Workload (Hour) 78
Total Workload / 25 (h) 3,12
ECTS 3 ECTS

Update Time: 18.11.2022 04:19