TÜRKÇE
ENGLISH
Information
| Code | BYA161 |
| Name | Rules of Protocol and Social Conduct |
| Term | 2023-2024 Academic Year |
| Semester | 1. Semester |
| Duration (T+A) | 2-0 (T-A) (17 Week) |
| ECTS | 3 ECTS |
| National Credit | 2 National Credit |
| Teaching Language | Türkçe |
| Level | Ön Lisans Dersi |
| Type | Normal |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Öğr. Gör. HAYRİYE GÜNGÖR |
| Course Instructor |
Öğr. Gör. HAYRİYE GÜNGÖR
(A Group)
(Ins. in Charge)
|
Course Goal / Objective
The aim of the course to be successful in business and society and to develop good relations and protocol information needed to provide students with the rules of social behavior.
Course Content
This course includes following subjects. Concepts of Protocol, Rules of good manners, Lists of protocol, VIP list, The rules of commity life, The rules in the business life, The protocol in establishment, The protocol in oral and writting communication, Opening, in ceremany speaking protocol, The relationship between secretary with superior.
Course Precondition
No prerequisites
Resources
Protokol ve Sosyal Davranış Kuralları, Nihat AYTÜRK.
Notes
Flag Regulation
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | To have knowledge of the basic concepts of protocol and social behavior rules |
| LO02 | To master the rules of courtesy, courtesy, etiquette and elegance |
| LO03 | Having knowledge of protocol lists and types |
| LO04 | Know the relationship between individual and society and social roles |
| LO05 | To have the rules governing business life |
| LO06 | To have the knowledge of the protocol applied in institutions and organizations |
| LO07 | To be able to know and apply protocol rules in written and oral communication |
| LO08 | Ability to act according to vehicle protocol, outlook protocol |
| LO09 | Prepare a ceremony in accordance with the welcome and farewell protocol |
| LO10 | To be able to prepare ceremony for opening, ceremony, speech, flag protocol |
| LO11 | To organize a meeting according to the protocol |
| LO12 | To organize meal organization and visits according to the protocol |
| LO13 | Ability to act according to protocol in relation to manager-secretary |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | Bilgi - Kuramsal, Olgusal | Defines the basic concepts and principles of Office Management and Executive Assistantship. | 2 |
| PLO02 | Bilgi - Kuramsal, Olgusal | Collects, analyzes and evaluates the data necessary for the solution of the problems encountered in the Office Management and Executive Assistant profession. | |
| PLO03 | Bilgi - Kuramsal, Olgusal | Follows and evaluates the developments in the field of Office Management and Executive Assistant by using scientific methods and techniques. | |
| PLO04 | Bilgi - Kuramsal, Olgusal | Have basic knowledge of social, economic, cultural and legal issues. | 4 |
| PLO05 | Bilgi - Kuramsal, Olgusal | Gains information about the supervision and evaluation of the employees working under her in the offices. | 3 |
| PLO06 | Bilgi - Kuramsal, Olgusal | Explains the information about the use of technology in offices. | |
| PLO07 | Bilgi - Kuramsal, Olgusal | Explains the services that can be carried out in the offices related to the field of Office Management and Executive Assistant and the related procedures. | 3 |
| PLO08 | Bilgi - Kuramsal, Olgusal | Develops solution suggestions by using theoretical knowledge and skills, and general problems encountered in the field of Office Management and Executive Assistantship. | 3 |
| PLO09 | Bilgi - Kuramsal, Olgusal | It can collect the necessary information with the organization foreseen by the manager and present it in the form of a report. | |
| PLO10 | Bilgi - Kuramsal, Olgusal | He/She can use office technologies effectively. | |
| PLO11 | Bilgi - Kuramsal, Olgusal | He/She can make time and protocol arrangements for the organizations stipulated by the manager. | 5 |
| PLO12 | Bilgi - Kuramsal, Olgusal | He/She can create appropriate environments by taking into account the social and cultural differences of individuals and their special needs related to their fields. | |
| PLO13 | Bilgi - Kuramsal, Olgusal | He/She can apply methods and techniques that can keep the documents and recording processes under control for the manager. | 2 |
| PLO14 | Bilgi - Kuramsal, Olgusal | He/She can take responsibility individually and as a group in solving the problems encountered. | 2 |
| PLO15 | Beceriler - Bilişsel, Uygulamalı | By gaining self-learning ability, he/she can evaluate the information he/she has learned with a critical approach. | |
| PLO16 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | He/She can communicate effectively and healthily with the manager and the internal and external environment of the organization. | 5 |
| PLO17 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | He/She can use the software and hardware required by his/her profession together with basic computer usage knowledge. | |
| PLO18 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Have sufficient foreign language knowledge in the field of Office Management and Executive Assistant. | |
| PLO19 | Yetkinlikler - Öğrenme Yetkinliği | Have the necessary knowledge and awareness of social responsibility, ethical values, social security rights, occupational safety, worker health and environmental protection related to the field. |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | Definition and rules of protocol, historical development, protocol legislation | Lecture notes | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 2 | Rules of good manners | Lecture notes | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 3 | Lists of protocol, VIP list | Lecture notes | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Örnek Olay |
| 4 | The rules of commity life, social rolles, its importent, the protocol usage in the various place | Lecture notes | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 5 | The rules in the business life,organisation hierarchy and protocol rules, its job satisfaction and working-peace | Lecture notes | Öğretim Yöntemleri: Anlatım |
| 6 | The protocol in establishment, addressing, introduction, greeting, hand shakeng in the introduce | Lecture notes | Öğretim Yöntemleri: Anlatım |
| 7 | The protocol in oral and writting communication: calling card, adresssing the letter, speaking and listening protocol | Lecture notes | Öğretim Yöntemleri: Anlatım |
| 8 | Mid-Term Exam | Lecture notes | Ölçme Yöntemleri: Yazılı Sınav |
| 9 | Protocol rules in the cars, appearance protocol, in the welcoming and leaving protocol | Lecture notes | Öğretim Yöntemleri: Anlatım |
| 10 | Protocol rules in the welcoming and leaving protocol | Lecture notes | Öğretim Yöntemleri: Anlatım |
| 11 | Opening, in ceremany speaking protocol, protocol of flag | Lecture notes | Öğretim Yöntemleri: Anlatım |
| 12 | Meeting protocol | Lecture notes | Öğretim Yöntemleri: Anlatım |
| 13 | invitation and visiting protocol: giving a present, in the banquet sending the flower. | Lecture notes | Öğretim Yöntemleri: Anlatım |
| 14 | The relationship between secretary with superior | Lecture notes | Öğretim Yöntemleri: Anlatım |
| 15 | The relationship between secretary with superior-2 | Lecture notes | Öğretim Yöntemleri: Anlatım |
| 16 | Term Exams | Ölçme Yöntemleri: Yazılı Sınav |
|
| 17 | Term Exams | Ölçme Yöntemleri: Yazılı Sınav |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 2 | 28 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 2 | 28 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 0 | 0 | 0 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 5 | 5 |
| Final Exam | 1 | 14 | 14 |
| Total Workload (Hour) | 75 | ||
| Total Workload / 25 (h) | 3,00 | ||
| ECTS | 3 ECTS | ||