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Information
| Code | BYA265 |
| Name | Quality Management Systems |
| Term | 2023-2024 Academic Year |
| Semester | 3. Semester |
| Duration (T+A) | 2-0 (T-A) (17 Week) |
| ECTS | 3 ECTS |
| National Credit | 2 National Credit |
| Teaching Language | Türkçe |
| Level | Ön Lisans Dersi |
| Type | Normal |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Öğr. Gör.Dr. ÜNAL BALCI |
| Course Instructor |
Öğr. Gör.Dr. ÜNAL BALCI
(A Group)
(Ins. in Charge)
|
Course Goal / Objective
This course is intended to teach the competencies of quality management systems.
Course Content
This course includes following subjects. Basic concepts, Quality approach, Quality techniques, Total Quality Management, Standards and standardization, ISO 9000 Quality Assurance System, Environmental standards, Strategic management
Course Precondition
There are no prerequisites.
Resources
1. İrfan ÇAĞLAR, Sabiha KILIÇ, Quality Assurance and Standards, Nobel Publishing House, 2011, Enhanced 3rd Edition 2. H. Baki BUZLU, Quality Management Systems, Zeus Bookstore, 2011. 3. İsmail EFİL, Total Quality Management, Dora Publications, 2010.
Notes
Lecturer presentation and lecture notes
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Quality assurance, standards, standardization, explains the concept of professional standards. |
| LO02 | Classify quality standards. |
| LO03 | Defines the ISO 9000 quality management system infrastructure. |
| LO04 | Quality management systems in comparison with the other. |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | Bilgi - Kuramsal, Olgusal | Defines the basic concepts and principles of Office Management and Executive Assistantship. | |
| PLO02 | Bilgi - Kuramsal, Olgusal | Collects, analyzes and evaluates the data necessary for the solution of the problems encountered in the Office Management and Executive Assistant profession. | |
| PLO03 | Bilgi - Kuramsal, Olgusal | Follows and evaluates the developments in the field of Office Management and Executive Assistant by using scientific methods and techniques. | 5 |
| PLO04 | Bilgi - Kuramsal, Olgusal | Have basic knowledge of social, economic, cultural and legal issues. | |
| PLO05 | Bilgi - Kuramsal, Olgusal | Gains information about the supervision and evaluation of the employees working under her in the offices. | 4 |
| PLO06 | Bilgi - Kuramsal, Olgusal | Explains the information about the use of technology in offices. | |
| PLO07 | Bilgi - Kuramsal, Olgusal | Explains the services that can be carried out in the offices related to the field of Office Management and Executive Assistant and the related procedures. | |
| PLO08 | Bilgi - Kuramsal, Olgusal | Develops solution suggestions by using theoretical knowledge and skills, and general problems encountered in the field of Office Management and Executive Assistantship. | 4 |
| PLO09 | Bilgi - Kuramsal, Olgusal | It can collect the necessary information with the organization foreseen by the manager and present it in the form of a report. | |
| PLO10 | Bilgi - Kuramsal, Olgusal | He/She can use office technologies effectively. | |
| PLO11 | Bilgi - Kuramsal, Olgusal | He/She can make time and protocol arrangements for the organizations stipulated by the manager. | |
| PLO12 | Bilgi - Kuramsal, Olgusal | He/She can create appropriate environments by taking into account the social and cultural differences of individuals and their special needs related to their fields. | |
| PLO13 | Bilgi - Kuramsal, Olgusal | He/She can apply methods and techniques that can keep the documents and recording processes under control for the manager. | |
| PLO14 | Bilgi - Kuramsal, Olgusal | He/She can take responsibility individually and as a group in solving the problems encountered. | |
| PLO15 | Beceriler - Bilişsel, Uygulamalı | By gaining self-learning ability, he/she can evaluate the information he/she has learned with a critical approach. | |
| PLO16 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | He/She can communicate effectively and healthily with the manager and the internal and external environment of the organization. | |
| PLO17 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | He/She can use the software and hardware required by his/her profession together with basic computer usage knowledge. | |
| PLO18 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Have sufficient foreign language knowledge in the field of Office Management and Executive Assistant. | |
| PLO19 | Yetkinlikler - Öğrenme Yetkinliği | Have the necessary knowledge and awareness of social responsibility, ethical values, social security rights, occupational safety, worker health and environmental protection related to the field. | 4 |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | History of Quality and Basic concepts | Lecture notes | Öğretim Yöntemleri: Anlatım |
| 2 | Quality approach | Lecture notes | Öğretim Yöntemleri: Anlatım |
| 3 | Quality-productivity and quality-cost relationship | Lecture notes | Öğretim Yöntemleri: Anlatım |
| 4 | Quality techniques I | Lecture notes | Öğretim Yöntemleri: Anlatım |
| 5 | Quality techniques II | Lecture notes | Öğretim Yöntemleri: Anlatım |
| 6 | Total quality management and their items I | Lecture notes | Öğretim Yöntemleri: Anlatım |
| 7 | Total quality management and their items II | Lecture notes | Öğretim Yöntemleri: Anlatım |
| 8 | Mid-Term Exam | Lecture notes | Ölçme Yöntemleri: Yazılı Sınav |
| 9 | Standards and standardization I | Lecture notes | Öğretim Yöntemleri: Anlatım |
| 10 | Standards and standardization II | Lecture notes | Öğretim Yöntemleri: Anlatım |
| 11 | Certification and Accreditation | Lecture notes | Öğretim Yöntemleri: Anlatım |
| 12 | ISO 9000 Quality Assurance System, definition, importance | Lecture notes | Öğretim Yöntemleri: Anlatım |
| 13 | ISO 9000 Quality Assurance system principles | Lecture notes | Öğretim Yöntemleri: Anlatım |
| 14 | Environmental standards | Lecture notes | Öğretim Yöntemleri: Anlatım |
| 15 | Strategic Management | Lecture notes | Öğretim Yöntemleri: Anlatım |
| 16 | Term Exams | Ölçme Yöntemleri: Yazılı Sınav |
|
| 17 | Term Exams | Ölçme Yöntemleri: Yazılı Sınav |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 2 | 28 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 2 | 28 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 0 | 0 | 0 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 6 | 6 |
| Final Exam | 1 | 16 | 16 |
| Total Workload (Hour) | 78 | ||
| Total Workload / 25 (h) | 3,12 | ||
| ECTS | 3 ECTS | ||