TÜRKÇE
ENGLISH
Information
| Code | ATO103 |
| Name | Front Office Services |
| Term | 2023-2024 Academic Year |
| Semester | 1. Semester |
| Duration (T+A) | 2-0 (T-A) (17 Week) |
| ECTS | 4 ECTS |
| National Credit | 2 National Credit |
| Teaching Language | Türkçe |
| Level | Ön Lisans Dersi |
| Type | Normal |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Öğr. Gör. CANANİ YALÇİN |
| Course Instructor |
Öğr. Gör. CANANİ YALÇİN
(A Group)
(Ins. in Charge)
|
Course Goal / Objective
Hotel front office staff with their duties in the front office part of the functional relationships with other departments,Documents used in the contents and functions of the front office Understand the actions taken by the students for front office issues.
Course Content
The definition of front office, departments, tasks performed, documents used
Course Precondition
None
Resources
Gökhan Çolak, Önbüro Hizmetleri Ekin Basım Yayın 2. baskı Ağustos 2016. Orhan Batman. Ön Büro Yönetimi MEGEP Ön Büro Hizmetleri
Notes
Digital resources, Lecture notes
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Explains the basic concepts of front office services |
| LO02 | Makes work organization by making personal preparation. |
| LO03 | Handles the front office operations. |
| LO04 | Provides coordination with other departments. |
| LO05 | Performs Check-In, Check-Out and cash register operations. |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | Bilgi - Kuramsal, Olgusal | Students explain basic information about the legal regulations, professional standards and practices, internal and external environmental factors and service processes related to Tourism and Hotel Management. | 4 |
| PLO02 | Bilgi - Kuramsal, Olgusal | Students apply the basic knowledge about the tourism and hotel management, which related to legislation, professional standards and applications, internal and external environmental factors, servicing processes | 3 |
| PLO03 | Bilgi - Kuramsal, Olgusal | Students perform their responsibilities in the field of Tourism and Hotel Management on the basis of customer satisfaction. | 4 |
| PLO04 | Bilgi - Kuramsal, Olgusal | Students use the physical environment, equipment and technologies in the service process in the field of Tourism and Hotel Management. | 4 |
| PLO05 | Bilgi - Kuramsal, Olgusal | Students perform their duties and responsibilities in the field of Tourism and Hotel Management, both individually and as a team member, according to the dynamics required by the working environment. | 3 |
| PLO06 | Bilgi - Kuramsal, Olgusal | Students use technical and professional innovations related to Tourism and Hotel Management in solving ordinary and extraordinary problems. | 3 |
| PLO07 | Bilgi - Kuramsal, Olgusal | Uses the knowledge and skills related to Tourism and Hotel Students use their knowledge and skills related to Tourism and Hotel Management in the development of professional knowledge and skills of the members of the organization and in objective performance evaluation. | 3 |
| PLO08 | Beceriler - Bilişsel, Uygulamalı | Students develop their knowledge and skills by following the innovations related to their profession with the awareness of lifelong learning and analyzing the situation. | 2 |
| PLO09 | Beceriler - Bilişsel, Uygulamalı | Students manage the resources they have with their professional self-confidence, knowledge and skills. | 4 |
| PLO10 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Students convey their thoughts and suggestions at the level of knowledge and skills they have acquired about the field of tourism to the relevant people in writing and orally. | 3 |
| PLO11 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Students use information and communication technologies together with computer software at the minimum European Computer Use License Basic Level required by their field. | 1 |
| PLO12 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Students know a foreign language at the A2 General Level of the European Language Portfolio (at least enough to follow the information in the field and communicate with their colleagues). | |
| PLO13 | Yetkinlikler - Öğrenme Yetkinliği | Students perform their profession according to the rules related to legal legislation (law, regulation, circular, etc.), basic ethical values, occupational safety, worker health, social security rights, quality control and management and protection of the natural environment. | 3 |
| PLO14 | Yetkinlikler - Öğrenme Yetkinliği | Students know the socio-cultural and economic characteristics of the country and the immediate environment, and the interests, wishes and needs of the society, with the awareness of cultural and ethical values, social justice and responsibility. | 2 |
| PLO15 | Yetkinlikler - Öğrenme Yetkinliği | Students have the personal qualities and dynamism required by the service production process, which is the main activity of Tourism and Hotel Management. | 3 |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | What isFront Office, it's role and importance | Lecture, Question and Answer, Observation | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 2 | Other system parts | Lecture, Question and Answer, Observation | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 3 | Fisical set-up and work-flow | Lecture, Question and Answer, Observation | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 4 | Points to be considered in the distrubition of tasks and preparing a work schedule. | Lecture, Question and Answer, Observation | Öğretim Yöntemleri: Soru-Cevap, Anlatım, Örnek Olay |
| 5 | Welcoming the guests in the front office, carrying their luggage and parking their cars. | Lecture, Question and Answer, Observation | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 6 | Equipments, Devices and forms used in the front office department. | Lecture, Question and Answer, Observation | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 7 | To wellkoming the guests | Lecture, Question and Answer, Observation | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Gösterip Yaptırma |
| 8 | Mid-Term Exam | Ölçme Yöntemleri: Ödev, Yazılı Sınav, Portfolyo |
|
| 9 | The relations between front office and food and beverage department. | Lecture, Question and Answer, Observation | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 10 | The relations between front office and technical services department. | Lecture, Question and Answer, Observation | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 11 | The relations between front office and sales and marketing department. | Lecture, Question and Answer, Observation | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 12 | The forms and reports keeping the coordination between front office and food and beverage department. | Lecture, Question and Answer, Observation | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 13 | The relations between front office and security department. | Lecture, Question and Answer, Observation | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 14 | Front office and maintanence | Lecture, Question and Answer, Observation | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Örnek Olay |
| 15 | The relations between front office and managemet and finance department. | Lecture, Question and Answer, Observation | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 16 | Term Exams | Ölçme Yöntemleri: Yazılı Sınav |
|
| 17 | Term Exams | Ölçme Yöntemleri: Yazılı Sınav |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 2 | 28 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 2 | 28 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 1 | 0 | 0 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 8 | 8 |
| Final Exam | 1 | 24 | 24 |
| Total Workload (Hour) | 88 | ||
| Total Workload / 25 (h) | 3,52 | ||
| ECTS | 4 ECTS | ||