TÜRKÇE
ENGLISH
Information
| Code | ATO108 |
| Name | Hospitality Automation Systems |
| Term | 2023-2024 Academic Year |
| Semester | 2. Semester |
| Duration (T+A) | 2-3 (T-A) (17 Week) |
| ECTS | 5 ECTS |
| National Credit | 3 National Credit |
| Teaching Language | Türkçe |
| Level | Ön Lisans Dersi |
| Type | Normal |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Öğr. Gör. CANANİ YALÇİN |
| Course Instructor |
Öğr. Gör. CANANİ YALÇİN
(A Group)
(Ins. in Charge)
|
Course Goal / Objective
This course aims to gain competency on accommodation process by using automation
Course Content
Automation systems and benefits application of the front office operations system
Course Precondition
Front Office Services Lecture to have recieved
Resources
Hasan Kınay, Fidelio Otel Otomasyonları, Ekin Basım Yayın, İstanbul 2016
Notes
Digital resources, Lecture notes
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Explains terms about the programs; |
| LO02 | To take a reservations. |
| LO03 | Performs front-case procedures |
| LO04 | To hold travel agents and firms demands |
| LO05 | Collects deposit and credit card payments. |
| LO06 | Performs room sharing. |
| LO07 | Makes reports according to departments. |
| LO08 | Makes changes to the profile. |
| LO09 | Makes searching for available reservations. |
| LO10 | Makes reservation changes, copying, room reservations. |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | Bilgi - Kuramsal, Olgusal | Students explain basic information about the legal regulations, professional standards and practices, internal and external environmental factors and service processes related to Tourism and Hotel Management. | 4 |
| PLO02 | Bilgi - Kuramsal, Olgusal | Students apply the basic knowledge about the tourism and hotel management, which related to legislation, professional standards and applications, internal and external environmental factors, servicing processes | 3 |
| PLO03 | Bilgi - Kuramsal, Olgusal | Students perform their responsibilities in the field of Tourism and Hotel Management on the basis of customer satisfaction. | 3 |
| PLO04 | Bilgi - Kuramsal, Olgusal | Students use the physical environment, equipment and technologies in the service process in the field of Tourism and Hotel Management. | 2 |
| PLO05 | Bilgi - Kuramsal, Olgusal | Students perform their duties and responsibilities in the field of Tourism and Hotel Management, both individually and as a team member, according to the dynamics required by the working environment. | 4 |
| PLO06 | Bilgi - Kuramsal, Olgusal | Students use technical and professional innovations related to Tourism and Hotel Management in solving ordinary and extraordinary problems. | 3 |
| PLO07 | Bilgi - Kuramsal, Olgusal | Uses the knowledge and skills related to Tourism and Hotel Students use their knowledge and skills related to Tourism and Hotel Management in the development of professional knowledge and skills of the members of the organization and in objective performance evaluation. | 3 |
| PLO08 | Beceriler - Bilişsel, Uygulamalı | Students develop their knowledge and skills by following the innovations related to their profession with the awareness of lifelong learning and analyzing the situation. | 4 |
| PLO09 | Beceriler - Bilişsel, Uygulamalı | Students manage the resources they have with their professional self-confidence, knowledge and skills. | 2 |
| PLO10 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Students convey their thoughts and suggestions at the level of knowledge and skills they have acquired about the field of tourism to the relevant people in writing and orally. | 4 |
| PLO11 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Students use information and communication technologies together with computer software at the minimum European Computer Use License Basic Level required by their field. | 1 |
| PLO12 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Students know a foreign language at the A2 General Level of the European Language Portfolio (at least enough to follow the information in the field and communicate with their colleagues). | |
| PLO13 | Yetkinlikler - Öğrenme Yetkinliği | Students perform their profession according to the rules related to legal legislation (law, regulation, circular, etc.), basic ethical values, occupational safety, worker health, social security rights, quality control and management and protection of the natural environment. | 3 |
| PLO14 | Yetkinlikler - Öğrenme Yetkinliği | Students know the socio-cultural and economic characteristics of the country and the immediate environment, and the interests, wishes and needs of the society, with the awareness of cultural and ethical values, social justice and responsibility. | 2 |
| PLO15 | Yetkinlikler - Öğrenme Yetkinliği | Students have the personal qualities and dynamism required by the service production process, which is the main activity of Tourism and Hotel Management. | 2 |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | System identification, input and output operations | Lecture, Question and Answer, Observation | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 2 | Profile Description and creation | Lecture, Question and Answer, Observation | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 3 | Make changes to the profile, the profile search | Lecture, Question and Answer, Observation | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Gösterip Yaptırma |
| 4 | Making the booking, search available reservation | Lecture, Question and Answer, Observation | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Gösterip Yaptırma |
| 5 | Reservation changes, copy, room allocations | Lecture, Question and Answer, Observation | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Gösterip Yaptırma |
| 6 | To cancel the booking, retrieval, housekeeping | Lecture, Question and Answer, Observation | Öğretim Yöntemleri: Soru-Cevap, Anlatım, Gösterip Yaptırma |
| 7 | C/IN procedures | Lecture, Question and Answer, Observation | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Gösterip Yaptırma |
| 8 | Mid-Term Exam | Individual and group work, problem solving, question-answer, discussion | Ölçme Yöntemleri: Yazılı Sınav |
| 9 | Creating a Folio | Lecture, Question and Answer, Observation | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Gösterip Yaptırma |
| 10 | Cash transactions | Lecture, Question and Answer, Observation | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Gösterip Yaptırma |
| 11 | C-out | Lecture, Question and Answer, Observation | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Gösterip Yaptırma |
| 12 | Rooms management | Lecture, Question and Answer, Observation | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Gösterip Yaptırma |
| 13 | guest's purchases | Lecture, Question and Answer, Observation | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Gösterip Yaptırma |
| 14 | End of day procedures | Lecture, Question and Answer, Observation | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Gösterip Yaptırma |
| 15 | Profile searche | Lecture, Question and Answer, Observation | Öğretim Yöntemleri: Anlatım |
| 16 | Term Exams | Individual and group work, problem solving, question-answer, discussion. | Ölçme Yöntemleri: Yazılı Sınav |
| 17 | Term Exams | Individual and group work, problem solving, question-answer, discussion. | Ölçme Yöntemleri: Yazılı Sınav |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 2 | 28 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 3 | 42 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 1 | 8 | 8 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 15 | 15 |
| Final Exam | 1 | 30 | 30 |
| Total Workload (Hour) | 123 | ||
| Total Workload / 25 (h) | 4,92 | ||
| ECTS | 5 ECTS | ||