TÜRKÇE
ENGLISH
Information
| Code | HMS459 |
| Name | Total Quality Management |
| Term | 2024-2025 Academic Year |
| Semester | 7. Semester |
| Duration (T+A) | 2-0 (T-A) (17 Week) |
| ECTS | 6 ECTS |
| National Credit | 2 National Credit |
| Teaching Language | Türkçe |
| Level | Lisans Dersi |
| Type | Normal |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Dr. Öğr. Üyesi SERAP TORUN |
| Course Instructor |
Osman BİLGİN
(A Group)
(Ins. in Charge)
|
Course Goal / Objective
This course aims to introduce concepts that are related to quality management in health care and basic information on the quality and standards of international accreditation.
Course Content
The concept of quality in health care, quality measurement, improvement of service, teamwork, quality certification and accreditation in health services, and patient safety issues takes place in this course.
Course Precondition
None
Resources
Tatar Baykal Ü, Ercan Türkmen E. (2022). Management in Nursing. Akademi Press and Publishing, İstanbul.
Notes
Marriner-Tomey (2008) Guide to Nursing Management and Leadership (Guide to Nursing Management & Leadership, Mosby. Marquis BL, Huston CJ (2000) Leadership Roles and Management Functions in Nursing, Lippincott. Eren E (2007) Örgütsel Davranış ve Yönetim Psikolojisi, Beta Basım, İstanbul. Eroğlu F (2007) Davranış Bilimleri, Beta Basım, İstanbul. Baysal AC, Tekarslan E (1998) Davranış Bilimleri, İ.Ü. İşletme Fakültesi Yayın No: 275, İstanbul.l
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Knows the basic concepts of quality. |
| LO02 | Explain the historical development of quality. |
| LO03 | Understands the importance of quality in health services and defines the characteristics of quality in health services. |
| LO04 | Defines the concepts of standard and accreditation. |
| LO05 | Knows the International and National Standards and Accreditation Bodies and explains their scope. |
| LO06 | Defines nursing sensitive quality indicators. |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | Bilgi - Kuramsal, Olgusal | Knows the structure and functions of the cells, tissues, organs and systems that make up the human body and the relations of these systems with each other. Explains the structure and physiological functions of healthy and sick individuals, defines deviations from health, plans appropriate nursing interventions. | 1 |
| PLO02 | Beceriler - Bilişsel, Uygulamalı | The individual applies advanced theoretical and practical knowledge acquired in the field of health, in accordance with basic human needs, to provide nursing care to individuals, families, and communities. | 3 |
| PLO03 | Beceriler - Bilişsel, Uygulamalı | Using evidence-based scientific knowledge, ethical principles, and effective communication techniques, the individual applies the appropriate nursing process within the framework of their roles and responsibilities to promote and protect health. | 3 |
| PLO04 | Bilgi - Kuramsal, Olgusal | Evaluates the developments related to nursing by using scientific methods. Knows the ways of benefiting from evidence-based applications in meeting the health care needs of healthy and sick individuals | 3 |
| PLO05 | Bilgi - Kuramsal, Olgusal | Knows how to use the learning and teaching process in nursing services | 3 |
| PLO06 | Bilgi - Kuramsal, Olgusal | Knows how to use health policies, health legislation and management process in nursing services, duties, authorities and responsibilities | 2 |
| PLO07 | Bilgi - Kuramsal, Olgusal | Knows the methods related to the production of scientific knowledge. Knows how to use scientific problem solving method | |
| PLO08 | Yetkinlikler - Alana Özgü Yetkinlik | Acts in accordance with democracy, human rights, social, scientific, cultural values and professional ethical principles | 1 |
| PLO09 | Yetkinlikler - Alana Özgü Yetkinlik | It contributes to the establishment of health policies and to the health level of the society. | 1 |
| PLO10 | Yetkinlikler - Alana Özgü Yetkinlik | Take responsibility for solving professional problems | 3 |
| PLO11 | Yetkinlikler - Öğrenme Yetkinliği | Develop a positive attitude towards lifelong learning in the awareness of learning needs. Participates in activities that contribute to personal development in scientific, social, and cultural fields (such as national projects supported by TÜBİTAK, professional events, university social clubs, etc.)." | 3 |
| PLO12 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Takes responsibility as an active member of the team in health-related practices | 2 |
| PLO13 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | In addition to his professional development, he develops himself / herself by determining learning needs in scientific, social, cultural and artistic fields in accordance with his / her interest abilities. Follows developments in their field using a foreign language and applies them in their professional practices. | 1 |
| PLO14 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Uses information and communication technologies required by the field. | 1 |
| PLO15 | Beceriler - Bilişsel, Uygulamalı | Determines nursing care priorities in situations such as natural disasters, epidemics, etc., that affect public health on a large scale, and takes an active role in crisis management. |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | Introduction of the course | Lecture, Question and Answer | Öğretim Yöntemleri: Soru-Cevap |
| 2 | Basic Concepts of Quality Management | Lecture, Question and Answer, Discussion | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 3 | Total quality Management | Lecture, Question and Answer, Discussion | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 4 | Quality in Health Care | Lecture, Question and Answer, Discussion | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 5 | International Accreditation Systems-ISO 9001 | Lecture, Question and Answer, Discussion | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 6 | International Accreditation Systems-ISO | Lecture, Question and Answer, Discussion | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 7 | Health Institutions Accreditation System | Lecture, Question and Answer, Discussion | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 8 | Mid-Term Exam | reading course resources | Ölçme Yöntemleri: Yazılı Sınav |
| 9 | International Accreditation Systems-JCI | Lecture, Question and Answer, Discussion | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 10 | International Accreditation Systems-EFQM | Lecture, Question and Answer, Discussion | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 11 | Institutional Accreditation processes | Lecture, Question and Answer, Discussion | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 12 | International Accreditation Systems - Magnet Validation Program | Lecture, Question and Answer, Discussion | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 13 | Magnet hospital features | Lecture, Question and Answer, Discussion | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 14 | National Accreditation Systems | Lecture, Question and Answer, Discussion | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 15 | Turkish Standards Institute Quality processes | Lecture, Question and Answer, Discussion | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 16 | Term Exams | reading course resources | Ölçme Yöntemleri: Yazılı Sınav |
| 17 | Term Exams | reading course resources | Ölçme Yöntemleri: Yazılı Sınav |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 2 | 28 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 6 | 84 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 2 | 6 | 12 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 6 | 6 |
| Final Exam | 1 | 12 | 12 |
| Total Workload (Hour) | 142 | ||
| Total Workload / 25 (h) | 5,68 | ||
| ECTS | 6 ECTS | ||