TÜRKÇE
ENGLISH
Information
| Code | BY233 |
| Name | Quality Management Systems |
| Term | 2024-2025 Academic Year |
| Semester | 3. Semester |
| Duration (T+A) | 2-0 (T-A) (17 Week) |
| ECTS | 3 ECTS |
| National Credit | 2 National Credit |
| Teaching Language | Türkçe |
| Level | Ön Lisans Dersi |
| Type | Normal |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Öğr. Gör. Mehmet KARABULUT |
| Course Instructor |
Öğr. Gör. BİRSEN DAĞLI
(A Group)
(Ins. in Charge)
|
Course Goal / Objective
In this course it is aimed to understand the applications of quality management systems
Course Content
Quality concept, standard and standardization, quality of management and standardization, environmental standards, Quality management systems, strategic management
Course Precondition
none
Resources
Türker Baş, Quality Management System, Seçkin Publishing, 2007.
Notes
Muhsin Halis, Total Quality Management ISO 9000 Quality Management Systems, Seçkin Publishing, 2020
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Learns quality standards |
| LO02 | Learns the Quality Standard legislation |
| LO03 | Understands the tasks and objectives of Total Quality Management |
| LO04 | Learns Total Quality Management application steps |
| LO05 | Uses tools and techniques of Total Quality Management |
| LO06 | Carries out procedures related to standardization in accordance with the legislation |
| LO07 | Learns existing approaches in quality management |
| LO08 | Learns quality standards in the field of service |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | Bilgi - Kuramsal, Olgusal | Office Administration and Executive Assistantship explains the basic knowledge and concepts related to and the Secretariat, and will have this information. | |
| PLO02 | Bilgi - Kuramsal, Olgusal | Office Administration and explains related to knows problem solving methods and techniques | |
| PLO03 | Beceriler - Bilişsel, Uygulamalı | Office Administration and Executive Assistantship makes the application together with the basic knowledge and concepts in the field . | 5 |
| PLO04 | Beceriler - Bilişsel, Uygulamalı | Office Administration and Executive Assistantship to the theoretical and practical knowledge gained in the field has the ability to use. | 4 |
| PLO05 | Beceriler - Bilişsel, Uygulamalı | Explain and evaluate the basic knowledge and concepts about Office Management and Executive Assistantship. | |
| PLO06 | Yetkinlikler - Öğrenme Yetkinliği | Identifies problems by using basic knowledge and skills in their field. | 4 |
| PLO07 | Yetkinlikler - Alana Özgü Yetkinlik | Analyze problems and develop solutions in the area. | |
| PLO08 | Bilgi - Kuramsal, Olgusal | Office Administration and Executive Assistantship of the designs and applications of AST, explain them as necessary. | |
| PLO09 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | In the framework given at the basic level, you can function and take responsibility independently of the issues related to the field given to you. | |
| PLO10 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Basic skills and knowledge of the area should be able to transfer effectively through written and oral communication. | |
| PLO11 | Yetkinlikler - Öğrenme Yetkinliği | Knowledge and skills to critically evaluate own learning and identify needs. | 4 |
| PLO12 | Yetkinlikler - Alana Özgü Yetkinlik | By following the developments on the field of the profession,may point to a more advanced level. | |
| PLO13 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | A1-A2-level Foreign Language(English) knows,can communicate in the foreign language relevant to the profession | |
| PLO14 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Basic computer operating systems,Office applications, and knows how to use the keyboard. | |
| PLO15 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | In accordance with the rules of Turkish language,written and oral communication effectively may establish. | |
| PLO16 | Bilgi - Kuramsal, Olgusal | Have sufficient awareness about Ataturk´s principles and revolutions. | |
| PLO17 | Beceriler - Bilişsel, Uygulamalı | Professional, ethical, scientific and social values | |
| PLO18 | Yetkinlikler - Alana Özgü Yetkinlik | Global and social values within the framework of occupational health,safety and environmental is aware of the value. | 4 |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | Quality Term Standards and Standardization | Reviewing lecture notes | Öğretim Yöntemleri: Anlatım |
| 2 | Aims of standardization Benefits of standardization Standard Types | Reviewing lecture notes | Öğretim Yöntemleri: Anlatım, Tartışma |
| 3 | Standardization-Efficiency National and International Standardization Organization | Reviewing lecture notes | Öğretim Yöntemleri: Anlatım, Tartışma |
| 4 | Management quality and standards Environmental standards | Reviewing lecture notes | Öğretim Yöntemleri: Anlatım, Tartışma |
| 5 | Environmental standards Models of quality management system | Reviewing lecture notes | Öğretim Yöntemleri: Anlatım |
| 6 | Models of quality management system Strategic management | Reviewing lecture notes | Öğretim Yöntemleri: Anlatım, Tartışma |
| 7 | The process management system Resource management system | Reviewing lecture notes | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 8 | Mid-Term Exam | study from lecture notes | Ölçme Yöntemleri: Yazılı Sınav |
| 9 | Process management system | Reviewing lecture notes | Öğretim Yöntemleri: Anlatım |
| 10 | resource management system | Reviewing lecture notes | Öğretim Yöntemleri: Anlatım |
| 11 | Resource management system The EFQM Excellence Model | Reviewing lecture notes | Öğretim Yöntemleri: Anlatım |
| 12 | Quality control of production Inspection and sampling | Reviewing lecture notes | Öğretim Yöntemleri: Anlatım, Tartışma |
| 13 | Quality Control Term | Reviewing lecture notes | Öğretim Yöntemleri: Anlatım |
| 14 | Total Quality Management | Reviewing lecture notes | Öğretim Yöntemleri: Anlatım |
| 15 | Quality Management models | Reviewing lecture notes | Öğretim Yöntemleri: Anlatım |
| 16 | Term Exams | study from lecture notes | Ölçme Yöntemleri: Yazılı Sınav |
| 17 | Term Exams | study from lecture notes | Ölçme Yöntemleri: Yazılı Sınav |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 16 | 2 | 32 |
| Out of Class Study (Preliminary Work, Practice) | 16 | 2 | 32 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 0 | 0 | 0 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 5 | 5 |
| Final Exam | 1 | 5 | 5 |
| Total Workload (Hour) | 74 | ||
| Total Workload / 25 (h) | 2,96 | ||
| ECTS | 3 ECTS | ||