TÜRKÇE
ENGLISH
Information
| Code | ISG215 |
| Name | Total Quality Management |
| Term | 2024-2025 Academic Year |
| Semester | 3. Semester |
| Duration (T+A) | 2-0 (T-A) (17 Week) |
| ECTS | 2 ECTS |
| National Credit | 2 National Credit |
| Teaching Language | Türkçe |
| Level | Ön Lisans Dersi |
| Type | Normal |
| Label | C Compulsory |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Dr. Öğr. Üyesi MUSTAFA ÖZGÜR KESKİN |
| Course Instructor |
Doç. Dr. ERDAL KUŞVURAN
(A Group)
(Ins. in Charge)
|
Course Goal / Objective
The aim of this course is to describe the historical process of quality formation and quality methods, techniques and models that will contribute to business problems
Course Content
Six Sigma, Six Sigma and Design, Integrated Quality Management Systems, Other Quality Management, Process Management, Process Improvement Process Measurement Systems, Six Sigma, Statistical Applications, Total Quality Management, Quality Philosophies and Systems, Systems, EFQM Excellence Model, A General Assessment of Quality
Course Precondition
None
Resources
Total Quality Management (Istanbul University Press-Assoc.Prof. Yusuf Sait TÜRKAN)
Notes
Industrial applications
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Can model the quality management system from an organizational point of view |
| LO02 | Can apply quality management tools |
| LO03 | Will acquire the ability of new quality management systems |
| LO04 | Explains the requirements of ISO 9001 |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | Bilgi - Kuramsal, Olgusal | Occupational health and safety at work to explain basic concepts and principles | |
| PLO02 | Bilgi - Kuramsal, Olgusal | Explains the current national and international legislation about field | 4 |
| PLO03 | Bilgi - Kuramsal, Olgusal | Have detailed information about personal protective equipment, safety and health signs and their intended use | |
| PLO04 | Bilgi - Kuramsal, Olgusal | Explains the occupational diseases, work accidents, risk analysis, training methods and statistical measurement methods | |
| PLO05 | Bilgi - Kuramsal, Olgusal | Have sufficient knowledge of the first aid techniques to be applied in case of emergency and ergonomics regulations in working life | |
| PLO06 | Bilgi - Kuramsal, Olgusal | Defines national and international organizations and standards in occupational health and safety | 5 |
| PLO07 | Bilgi - Kuramsal, Olgusal | Explains the fire, fire detection and fire protection methods | |
| PLO08 | Bilgi - Kuramsal, Olgusal | Defines in the workplace health and safety risks that may occur, and identify sources of hazard in the workplace | 2 |
| PLO09 | Beceriler - Bilişsel, Uygulamalı | Takes it necessary to use methods and techniques for effectively related security training | |
| PLO10 | Beceriler - Bilişsel, Uygulamalı | Use the basic measurement techniques of the occupational health and safety | |
| PLO11 | Beceriler - Bilişsel, Uygulamalı | To report about accidents at work and occupational diseases | |
| PLO12 | Beceriler - Bilişsel, Uygulamalı | Uses basic information technology field effectively | 2 |
| PLO13 | Beceriler - Bilişsel, Uygulamalı | Apply the first aid techniques | |
| PLO14 | Yetkinlikler - Öğrenme Yetkinliği | Evaluates the information has learned in a versatile way by following all kinds of developments in the field of occupational health and safety in real and virtual environments | |
| PLO15 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Takes responsibility in all matters related to occupational health and safety, provided that it adheres to basic occupational health and safety rules and national and international legislation related to the field | 3 |
| PLO16 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Communicates effectively and collaboratively with workers, employers and occupational safety experts in the field of occupational health and safety | 3 |
| PLO17 | Yetkinlikler - Alana Özgü Yetkinlik | Uses basic risk analysis techniques specific to the field of occupational health and safety | |
| PLO18 | Yetkinlikler - Alana Özgü Yetkinlik | Uses basic information and communication tools effectively in the field of occupational health and safety | 2 |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | Introduction to Quality and Total Quality | Textbook | |
| 2 | Quality, History and Related Concepts | Textbook | |
| 3 | Quality Philosophies and Systems | Textbook | |
| 4 | Total quality Management | Textbook | |
| 5 | Process Management Process Improvement | Textbook | |
| 6 | Process Measurement Systems | Textbook | |
| 7 | Process Measurement Systems continued | Textbook | |
| 8 | Mid-Term Exam | Midterm | |
| 9 | Integrated Quality Management Systems | Textbook | |
| 10 | Other Quality Management Systems | Textbook | |
| 11 | EFQM Excellence Model | Textbook | |
| 12 | Six Sigma | Textbook | |
| 13 | Documentation | Textbook | |
| 14 | A General Evaluation of Quality | Textbook | |
| 15 | General Evaluation | Textbook | |
| 16 | Quality management applications | Textbook | |
| 17 | Term Exams | Textbook |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 2 | 28 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 1 | 14 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 0 | 0 | 0 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 4 | 4 |
| Final Exam | 1 | 8 | 8 |
| Total Workload (Hour) | 54 | ||
| Total Workload / 25 (h) | 2,16 | ||
| ECTS | 2 ECTS | ||