TÜRKÇE
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Information
| Code | BAC424 |
| Name | Quality Management |
| Term | 2024-2025 Academic Year |
| Semester | 8. Semester |
| Duration (T+A) | 3-0 (T-A) (17 Week) |
| ECTS | 4 ECTS |
| National Credit | 3 National Credit |
| Teaching Language | Türkçe |
| Level | Lisans Dersi |
| Type | Normal |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Doç. Dr. AYŞE İPEK KOCA BALLI |
| Course Instructor |
1 |
Course Goal / Objective
The main purpose of this course is to convey the basic principles, content and methods of total quality management teaching.
Course Content
Includes the subjects of restructuring of management processes, participative management, quality management standards, customer orientation.
Course Precondition
The course has no prerequisites.
Resources
Kalite Yönetimi ve Planlaması, Ahmet Öztürk, Ekin Basım Yayın
Notes
Kalite Yönetimi, Muharrem Tuna, Detay Yayıncılık
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Define general applications about quality |
| LO02 | Interpret the concepts used in quality management. |
| LO03 | Explain the historical development of quality |
| LO04 | Develop knowledge with scientific methods using data within the scope of quality |
| LO05 | Solve a quality problem |
| LO06 | Develop new strategic approaches in unexpectedly complex situations in quality applications |
| LO07 | Exhibit continuous improvement behavior in the quality management system |
| LO08 | Use tools for quality improvement |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | Bilgi - Kuramsal, Olgusal | Explain all the basic functions of the business conceptually. | |
| PLO02 | Bilgi - Kuramsal, Olgusal | Explain the basic economic concepts and the relationship between basic economic concepts and business management concepts. | |
| PLO03 | Bilgi - Kuramsal, Olgusal | Define the basic information about the law discipline related to the field of business administration. | |
| PLO04 | Beceriler - Bilişsel, Uygulamalı | Transfer information about the field of business in the language of learning by using effective verbal, written and visual communication methods. | |
| PLO05 | Beceriler - Bilişsel, Uygulamalı | Determine the most appropriate approaches, implementations and methods of business management considering sectors, their sizes, resources, cultures, goals and objectives. | 4 |
| PLO06 | Beceriler - Bilişsel, Uygulamalı | Determine appropriate methods to solve business problems. | 3 |
| PLO07 | Beceriler - Bilişsel, Uygulamalı | Research in the field of business and reports the results of the research for use in managerial decision-making processes. | 4 |
| PLO08 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Effectively work as a team and takes the necessary responsibility within the team. | |
| PLO09 | Yetkinlikler - Öğrenme Yetkinliği | As well as professional development, improve him-/herself continuously in scientific, social, cultural and artistic fields according to his/her interests and abilities, identifying needs of learning. | |
| PLO10 | Yetkinlikler - Öğrenme Yetkinliği | Follow latest developments in the field, and sustain personal and professional development with the awareness of the necessity of life long learning. | |
| PLO11 | Yetkinlikler - Öğrenme Yetkinliği | Use basic numerical and statistical analysis programs of business management. | |
| PLO12 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Monitor the external environment factors such as sector structure, competition, technology, economy, politics and culture that affect the activities of businesses and interpret their effects on businesses. | 4 |
| PLO13 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Use/report/interpret Business Information Systems and sub-modules required by business management. | |
| PLO14 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Use Turkish and at least one foreign language in accordance with the requirements in academic and business life. | |
| PLO15 | Yetkinlikler - Alana Özgü Yetkinlik | Become aware of professional ethics, environmental awareness, sustainability, social responsibility, cultural, social and universal values. | |
| PLO16 | Yetkinlikler - Alana Özgü Yetkinlik | Follow latest developments in the field, and sustain personal and professional development with the awareness of the necessity of life long learning |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | General information about 5-S | Examination of related resources | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 2 | Restructuring of management processes | Examination of related resources | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 3 | Restructuring of management processes - Benchmarking | Examination of related resources | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 4 | Participative management - Quality improvement groups | Examination of related resources | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 5 | Quality Management Standards | Examination of related resources | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 6 | Total productive maintanence | Examination of related resources | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 7 | Customer orientation | Examination of related resources | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 8 | Mid-Term Exam | Preparation for exam | Ölçme Yöntemleri: Yazılı Sınav, Performans Değerlendirmesi |
| 9 | Continuous improvement and other principles | Examination of related resources | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 10 | Case study techniques | Examination of related resources | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 11 | Problem solving techniques | Examination of related resources | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 12 | Statistical process control | Examination of related resources | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 13 | Quality economy | Examination of related resources | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 14 | Quality Awards in the World | Examination of related resources | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 15 | Quality Awards in Turkey | Examination of related resources | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 16 | Term Exams | Preparation for exam | Ölçme Yöntemleri: Yazılı Sınav, Performans Değerlendirmesi |
| 17 | Term Exams | Preparation for exam | Ölçme Yöntemleri: Yazılı Sınav, Performans Değerlendirmesi |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 3 | 42 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 3 | 42 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 1 | 6 | 6 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 7 | 7 |
| Final Exam | 1 | 12 | 12 |
| Total Workload (Hour) | 109 | ||
| Total Workload / 25 (h) | 4,36 | ||
| ECTS | 4 ECTS | ||