TÜRKÇE
ENGLISH
Information
| Code | ATO104 |
| Name | Housekeeping |
| Term | 2024-2025 Academic Year |
| Semester | 2. Semester |
| Duration (T+A) | 2-1 (T-A) (17 Week) |
| ECTS | 4 ECTS |
| National Credit | 2 National Credit |
| Teaching Language | Türkçe |
| Level | Ön Lisans Dersi |
| Type | Normal |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Öğr. Gör. CANANİ YALÇİN |
| Course Instructor |
1 2 |
Course Goal / Objective
The purpose of the course is to make the students gain the proficiency in doing the preparations in housekeeping.
Course Content
Organization of Tasks, housekeeping departments, body care, work schedule are explained. In the second module Shift Cycles in Housekeeping Department, room status report, undone tasks, pass keys and forgotten goods are explained. In the third module Human Resources Management in Housekeeping, orientation, motivation and training topics are explained.
Course Precondition
None
Resources
1-M.A.Kozak, Kat Hizmetleri,... 2- MEGEP Kat Hizmetleri
Notes
Digital resources, Lecture notes
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Makes a working organization. |
| LO02 | Performs shift transfer operations in housekeeping services. |
| LO03 | Manages the human resources in housekeeping processes. |
| LO04 | Applies cleaning procedures and procedures in housekeeping management. |
| LO05 | Learns loundry service and loundry management in housekeeping processes. |
| LO06 | Manages inspection operations in housekeeping management. |
| LO07 | Manages decoration operations in housekeeping management. |
| LO08 | Explains the importance of occupational health and safety in housekeeping management. |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | Bilgi - Kuramsal, Olgusal | Students explain basic information about the legal regulations, professional standards and practices, internal and external environmental factors and service processes related to Tourism and Hotel Management. | 4 |
| PLO02 | Bilgi - Kuramsal, Olgusal | Students apply the basic knowledge about the tourism and hotel management, which related to legislation, professional standards and applications, internal and external environmental factors, servicing processes | 2 |
| PLO03 | Bilgi - Kuramsal, Olgusal | Students perform their responsibilities in the field of Tourism and Hotel Management on the basis of customer satisfaction. | 2 |
| PLO04 | Bilgi - Kuramsal, Olgusal | Students use the physical environment, equipment and technologies in the service process in the field of Tourism and Hotel Management. | 4 |
| PLO05 | Bilgi - Kuramsal, Olgusal | Students perform their duties and responsibilities in the field of Tourism and Hotel Management, both individually and as a team member, according to the dynamics required by the working environment. | 4 |
| PLO06 | Bilgi - Kuramsal, Olgusal | Students use technical and professional innovations related to Tourism and Hotel Management in solving ordinary and extraordinary problems. | 3 |
| PLO07 | Bilgi - Kuramsal, Olgusal | Uses the knowledge and skills related to Tourism and Hotel Students use their knowledge and skills related to Tourism and Hotel Management in the development of professional knowledge and skills of the members of the organization and in objective performance evaluation. | 4 |
| PLO08 | Beceriler - Bilişsel, Uygulamalı | Students develop their knowledge and skills by following the innovations related to their profession with the awareness of lifelong learning and analyzing the situation. | 3 |
| PLO09 | Beceriler - Bilişsel, Uygulamalı | Students manage the resources they have with their professional self-confidence, knowledge and skills. | 2 |
| PLO10 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Students convey their thoughts and suggestions at the level of knowledge and skills they have acquired about the field of tourism to the relevant people in writing and orally. | 4 |
| PLO11 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Students use information and communication technologies together with computer software at the minimum European Computer Use License Basic Level required by their field. | 1 |
| PLO12 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Students know a foreign language at the A2 General Level of the European Language Portfolio (at least enough to follow the information in the field and communicate with their colleagues). | |
| PLO13 | Yetkinlikler - Öğrenme Yetkinliği | Students perform their profession according to the rules related to legal legislation (law, regulation, circular, etc.), basic ethical values, occupational safety, worker health, social security rights, quality control and management and protection of the natural environment. | 2 |
| PLO14 | Yetkinlikler - Öğrenme Yetkinliği | Students know the socio-cultural and economic characteristics of the country and the immediate environment, and the interests, wishes and needs of the society, with the awareness of cultural and ethical values, social justice and responsibility. | 4 |
| PLO15 | Yetkinlikler - Öğrenme Yetkinliği | Students have the personal qualities and dynamism required by the service production process, which is the main activity of Tourism and Hotel Management. | 3 |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | Housekeeping Department | Lecture, questions and answers, discussion | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 2 | Organization scheme | Lecture, questions and answers, discussion | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 3 | House-keeping staff | Lecture, questions and answers, discussion | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 4 | House-keeping tasks | Lecture, questions and answers, discussion | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 5 | Work schedule | Lecture, questions and answers, discussion | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 6 | Working with other departments | Lecture, questions and answers, discussion | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 7 | Room status report | Lecture, questions and answers, discussion | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Gösterip Yaptırma |
| 8 | Mid-Term Exam | Ölçme Yöntemleri: Yazılı Sınav |
|
| 9 | Visiting a hotel housekeeping department | Lecture, questions and answers, discussion | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Gösterip Yaptırma |
| 10 | Missing work, forgotten items and rust keys in housekeeping | Scanning digital resources and obtaining preliminary information about the subject in course materials. | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 11 | Occupational health and safety in housekeeping | Scanning digital resources and obtaining preliminary information about the subject in course materials. | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 12 | Quality management in housekeeping | Scanning digital resources and obtaining preliminary information about the subject in course materials. | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 13 | Staff orientation and motivation in housekeeping | Scanning digital resources and obtaining preliminary information about the subject in course materials. | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 14 | Training topics | Lecture, questions and answers, discussion | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 15 | Designing the required training | Lecture, questions and answers, discussion | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 16 | Term Exams | Ölçme Yöntemleri: Yazılı Sınav |
|
| 17 | Term Exams | Ölçme Yöntemleri: Yazılı Sınav |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 3 | 42 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 3 | 42 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 1 | 2 | 2 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 7 | 7 |
| Final Exam | 1 | 18 | 18 |
| Total Workload (Hour) | 111 | ||
| Total Workload / 25 (h) | 4,44 | ||
| ECTS | 4 ECTS | ||