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Information
| Unit | ADANA VOCATIONAL SCHOOL |
| Tourism and travel services | |
| Code | TSP236 |
| Name | Organizational Behavior in Tourism |
| Term | 2025-2026 Academic Year |
| Semester | 4. Semester |
| Duration (T+A) | 2-0 (T-A) (17 Week) |
| ECTS | 4 ECTS |
| National Credit | 2 National Credit |
| Teaching Language | Türkçe |
| Level | Belirsiz |
| Type | Normal |
| Label | C Compulsory |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Öğr. Gör.Dr. SEVAL RENKAL DIBLAN |
| Course Instructor |
The current term course schedule has not been prepared yet.
|
Course Goal / Objective
The primary objective of organizational behavior studies is to comprehend employee behaviors, group dynamics, and organizational culture within tourism enterprises, thereby creating a more efficient, harmonious, and customer-oriented work environment.
Course Content
The course examines behavior at the individual, group, and organizational levels within businesses, with the aim of formulating management strategies tailored to the tourism sector.
Course Precondition
None
Resources
Gibson, J. L., Ivancevich, J. M., & Donnelly, J. H. (2018). Organizations: Behavior, structure, processes (15th ed.). McGraw-Hill Education. Colquitt, J. A., LePine, J. A., & Wesson, M. J. (2021). Organizational behavior: Improving performance and commitment in the workplace (7th ed.). McGraw-Hill Education.
Notes
Lecture notes Resources for case studies.
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Define fundamental concepts of organizational behavior and analyze their applications in tourism enterprises. |
| LO02 | Explain individual behaviors (personality, perception, attitudes) in the tourism sector using theoretical models and interpret their impact on customer experience. |
| LO03 | Compare conflict management strategies in tourism businesses and develop solutions through case study analysis. |
| LO04 | Discuss the role of organizational culture and climate in employee commitment and customer satisfaction. |
| LO05 | Contrast leadership styles (transformational, servant, autocratic, etc.) in the context of tourism managers. |
| LO06 | Interpret the implications of cross-cultural differences on organizational behavior in tourism enterprises. |
| LO07 | Analyze organizational change management processes (digitalization, crisis management, etc.) in tourism and propose strategic plans. |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | Bilgi - Kuramsal, Olgusal | Explains the basic concepts and practices in the field of tourism and travel services. | 1 |
| PLO02 | Bilgi - Kuramsal, Olgusal | Analyzes the structure, functioning and main actors of the tourism sector. | |
| PLO03 | Bilgi - Kuramsal, Olgusal | Explains basic strategies in tourism marketing, sales and customer relations. | 1 |
| PLO04 | Beceriler - Bilişsel, Uygulamalı | Conducts operational processes related to travel agencies, tour operators and accommodation businesses. | |
| PLO05 | Beceriler - Bilişsel, Uygulamalı | Effectively uses current reservation and ticketing systems used in the industry. | |
| PLO06 | Beceriler - Bilişsel, Uygulamalı | It follows digitalization and innovative technologies in the tourism sector and integrates them into applications. | |
| PLO07 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Face to face communication, effective communication and features have gained power to persuade. | 1 |
| PLO08 | Beceriler - Bilişsel, Uygulamalı | Uses basic computer software, information and communication technologies. | |
| PLO09 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Communicates verbally and in writing regarding the sector using foreign language knowledge. | |
| PLO10 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Ensures guest satisfaction using customer relationship management principles. | 4 |
| PLO11 | Yetkinlikler - Alana Özgü Yetkinlik | Be sensitive to differences between people and cultures, show tolerance and respect. | 4 |
| PLO12 | Yetkinlikler - Öğrenme Yetkinliği | It measures the impact of the tourism sector on the country's economy and transportation services. | |
| PLO13 | Yetkinlikler - Öğrenme Yetkinliği | Acts within the framework of tourism law, consumer rights and professional ethical rules. | |
| PLO14 | Yetkinlikler - İletişim ve Sosyal Yetkinlik | Acts in accordance with the environmentally sensitive and sustainable tourism approach. | |
| PLO15 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Uses teamwork, leadership and problem-solving skills effectively. | 4 |
| PLO16 | Yetkinlikler - Öğrenme Yetkinliği | He/she is aware of entrepreneurship, professional development and career management and constantly improves himself/herself in this direction. |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | Organizational Behavior: Its Definition, Scope, Objectives, and Importance | Course information package review | Öğretim Yöntemleri: Soru-Cevap, Tartışma |
| 2 | Evolution of organizational behavior | Conducting subject-related research | Öğretim Yöntemleri: Soru-Cevap, Tartışma |
| 3 | Current issues in organizational behavior | Review of various articles on the topic by the student | Öğretim Yöntemleri: Beyin Fırtınası, Tartışma |
| 4 | Current Topics in Organizational Behavior (Recent Research) | Case Study | Öğretim Yöntemleri: Tartışma, Beyin Fırtınası |
| 5 | The Individual and Personality in Organizations (Psychoanalytic Theory, Social Learning Theory, Trait Theory) | Case Study | Öğretim Yöntemleri: Örnek Olay, Beyin Fırtınası |
| 6 | The individual and personality in organizations (Personality Tests, Personality and Organizational Outcomes) | Examination of recent approaches to the subject by students | Öğretim Yöntemleri: Tartışma |
| 7 | Leadership (Leadership Styles and Leadership Theories) | Conducting subject related research | Öğretim Yöntemleri: Tartışma, Beyin Fırtınası |
| 8 | Mid-Term Exam | Preparation for the exam | Ölçme Yöntemleri: Yazılı Sınav |
| 9 | Leadership (The Impact of Leadership on Organizational Behavior and Skills Required for Effective Leadership) | Case Study | Öğretim Yöntemleri: Örnek Olay, Tartışma |
| 10 | Organizational Culture | Review of various articles on the topic by the student | Öğretim Yöntemleri: Tartışma, Anlatım |
| 11 | Conflict in organizations | Case Study | Öğretim Yöntemleri: Anlatım, Tartışma |
| 12 | Organizational learning | Article research | Öğretim Yöntemleri: Anlatım, Tartışma |
| 13 | Organizational Citizenship | Discussion of selected articles | Öğretim Yöntemleri: Tartışma, Anlatım, Beyin Fırtınası |
| 14 | Workplace Justice | Conducting subject related research | Öğretim Yöntemleri: Anlatım, Soru-Cevap |
| 15 | Organizational Power and Political Behavior | Case study | Öğretim Yöntemleri: Beyin Fırtınası, Anlatım |
| 16 | Term Exams | Preparation of the exam | Ölçme Yöntemleri: Yazılı Sınav |
| 17 | Term Exams | Preparation of the exam | Ölçme Yöntemleri: Yazılı Sınav |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 2 | 28 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 2 | 28 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 1 | 0 | 0 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 8 | 8 |
| Final Exam | 1 | 24 | 24 |
| Total Workload (Hour) | 88 | ||
| Total Workload / 25 (h) | 3,52 | ||
| ECTS | 4 ECTS | ||