TUR211 Quality Management Systems

3 ECTS - 2-0 Duration (T+A)- 3. Semester- 2 National Credit

Information

Code TUR211
Name Quality Management Systems
Term 2022-2023 Academic Year
Semester 3. Semester
Duration (T+A) 2-0 (T-A) (17 Week)
ECTS 3 ECTS
National Credit 2 National Credit
Teaching Language Türkçe
Level Ön Lisans Dersi
Type Normal
Mode of study Yüz Yüze Öğretim
Catalog Information Coordinator Doç. Dr. DİLEK SAY
Course Instructor Doç. Dr. DİLEK SAY (A Group) (Ins. in Charge)


Course Goal / Objective

Quality procedures and operational problems will contribute to the historical process of quality cases, to explain techniques and models.

Course Content

Explaining in detail the quality and the standards used today disclosure of modern quality techniques and quality management system. These techniques and practices and case studies supported by the system

Course Precondition

None

Resources

Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık.

Notes

Quality Management System, Muharrem Tuna, İlkay Güler, Detay Yayıncılık


Course Learning Outcomes

Order Course Learning Outcomes
LO01 Explains quality techniques
LO02 Implement of quality tools in operation
LO03 Practice quality management systems in operation
LO04 Explain the concept of quality
LO05 Interprets quality methods and models
LO06 Explains total quality management
LO07 Applies statistics, sampling and process control techniques for quality control purposes
LO08 Explain the concept of standardization


Relation with Program Learning Outcome

Order Type Program Learning Outcomes Level
PLO01 Bilgi - Kuramsal, Olgusal Transfers basic information about theories, facts, concepts and principles related to tourism and hotel management.
PLO02 Bilgi - Kuramsal, Olgusal Explains information about legal regulations, professional standards and practices in the field of tourism and hotel management. 4
PLO03 Bilgi - Kuramsal, Olgusal Transfer information about the internal and external environmental factors of organizations in the field of tourism and hotel management.
PLO04 Bilgi - Kuramsal, Olgusal Transfers information about service processes and operations in the field of tourism and hotel management. 5
PLO05 Bilgi - Kuramsal, Olgusal Explains the planning, organization, execution, coordination and control functions of tourism and hotel management management. 4
PLO06 Beceriler - Bilişsel, Uygulamalı Uses the knowledge acquired in the field of tourism and hotel management in the business environment and profession.
PLO07 Yetkinlikler - Öğrenme Yetkinliği Uses the physical environment, tools and technologies related to the field of tourism and hotel management.
PLO08 Yetkinlikler - Öğrenme Yetkinliği Uses a foreign language at a level to understand guest requirements and professional international terms of the tourism industry.
PLO09 Yetkinlikler - Öğrenme Yetkinliği Have basic computer usage knowledge and knowledge about information systems used in hotel businesses and the ability to use these software.
PLO10 Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği Takes responsibility as a team member. 5
PLO11 Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği Establishes effective interpersonal and intercultural communication.
PLO12 Yetkinlikler - Öğrenme Yetkinliği Regularly conducts health, safety and risk assessments in the field of tourism and hotel management. 5
PLO13 Bilgi - Kuramsal, Olgusal Protects the natural environment by adhering to ethical values.
PLO14 Bilgi - Kuramsal, Olgusal Pays attention to personal care, hygiene, clothing and appearance.
PLO15 Yetkinlikler - Öğrenme Yetkinliği Continuously develops knowledge, skills and competencies in the field of tourism and hotel management. 5
PLO16 Bilgi - Kuramsal, Olgusal Have the ability to think critically, produce alternative solutions and analyze information by obtaining information from different sources. 4
PLO17 Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği Communicates effectively with guests and collaborators through written and verbal expression.
PLO18 Beceriler - Bilişsel, Uygulamalı Acts in accordance with social, scientific and professional ethical values.


Week Plan

Week Topic Preparation Methods
1 Quality definition Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
2 Fundamentals of Quality Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
3 Total Qualirt Management Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
4 Standart and Standardization Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
5 Quality Management System Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
6 Quality Control and Quality Improvement Tools Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
7 ISO 9000 Standards Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
8 Mid-Term Exam Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. Ölçme Yöntemleri:
Yazılı Sınav
9 Explaining of ISO 9000 Standard by Example: Introduction Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
10 Explaining of ISO 9000 Standard by Example: Documents and Records Control Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
11 Explaining of ISO 9000 Standard by Example: Management Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
12 Explaining of ISO 9000 Standard by Example: Human Resource Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
13 Explaining of ISO 9000 Standard by Example: Production and Products Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
14 Explaining of ISO 9000 Standard by Example: Purchaising Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
15 Explaining of ISO 9000 Standard by Example: Preventative and Corrective Actions Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
16 Term Exams Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. Ölçme Yöntemleri:
Yazılı Sınav
17 Term Exams Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. Ölçme Yöntemleri:
Yazılı Sınav


Student Workload - ECTS

Works Number Time (Hour) Workload (Hour)
Course Related Works
Class Time (Exam weeks are excluded) 14 2 28
Out of Class Study (Preliminary Work, Practice) 14 2 28
Assesment Related Works
Homeworks, Projects, Others 0 0 0
Mid-term Exams (Written, Oral, etc.) 1 6 6
Final Exam 1 16 16
Total Workload (Hour) 78
Total Workload / 25 (h) 3,12
ECTS 3 ECTS

Update Time: 17.11.2022 05:40