TÜRKÇE
ENGLISH
Information
| Code | TUR211 |
| Name | Quality Management Systems |
| Term | 2022-2023 Academic Year |
| Semester | 3. Semester |
| Duration (T+A) | 2-0 (T-A) (17 Week) |
| ECTS | 3 ECTS |
| National Credit | 2 National Credit |
| Teaching Language | Türkçe |
| Level | Ön Lisans Dersi |
| Type | Normal |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Doç. Dr. DİLEK SAY |
| Course Instructor |
Doç. Dr. DİLEK SAY
(A Group)
(Ins. in Charge)
|
Course Goal / Objective
Quality procedures and operational problems will contribute to the historical process of quality cases, to explain techniques and models.
Course Content
Explaining in detail the quality and the standards used today disclosure of modern quality techniques and quality management system. These techniques and practices and case studies supported by the system
Course Precondition
None
Resources
Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık.
Notes
Quality Management System, Muharrem Tuna, İlkay Güler, Detay Yayıncılık
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Explains quality techniques |
| LO02 | Implement of quality tools in operation |
| LO03 | Practice quality management systems in operation |
| LO04 | Explain the concept of quality |
| LO05 | Interprets quality methods and models |
| LO06 | Explains total quality management |
| LO07 | Applies statistics, sampling and process control techniques for quality control purposes |
| LO08 | Explain the concept of standardization |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | Bilgi - Kuramsal, Olgusal | Transfers basic information about theories, facts, concepts and principles related to tourism and hotel management. | |
| PLO02 | Bilgi - Kuramsal, Olgusal | Explains information about legal regulations, professional standards and practices in the field of tourism and hotel management. | 4 |
| PLO03 | Bilgi - Kuramsal, Olgusal | Transfer information about the internal and external environmental factors of organizations in the field of tourism and hotel management. | |
| PLO04 | Bilgi - Kuramsal, Olgusal | Transfers information about service processes and operations in the field of tourism and hotel management. | 5 |
| PLO05 | Bilgi - Kuramsal, Olgusal | Explains the planning, organization, execution, coordination and control functions of tourism and hotel management management. | 4 |
| PLO06 | Beceriler - Bilişsel, Uygulamalı | Uses the knowledge acquired in the field of tourism and hotel management in the business environment and profession. | |
| PLO07 | Yetkinlikler - Öğrenme Yetkinliği | Uses the physical environment, tools and technologies related to the field of tourism and hotel management. | |
| PLO08 | Yetkinlikler - Öğrenme Yetkinliği | Uses a foreign language at a level to understand guest requirements and professional international terms of the tourism industry. | |
| PLO09 | Yetkinlikler - Öğrenme Yetkinliği | Have basic computer usage knowledge and knowledge about information systems used in hotel businesses and the ability to use these software. | |
| PLO10 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Takes responsibility as a team member. | 5 |
| PLO11 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Establishes effective interpersonal and intercultural communication. | |
| PLO12 | Yetkinlikler - Öğrenme Yetkinliği | Regularly conducts health, safety and risk assessments in the field of tourism and hotel management. | 5 |
| PLO13 | Bilgi - Kuramsal, Olgusal | Protects the natural environment by adhering to ethical values. | |
| PLO14 | Bilgi - Kuramsal, Olgusal | Pays attention to personal care, hygiene, clothing and appearance. | |
| PLO15 | Yetkinlikler - Öğrenme Yetkinliği | Continuously develops knowledge, skills and competencies in the field of tourism and hotel management. | 5 |
| PLO16 | Bilgi - Kuramsal, Olgusal | Have the ability to think critically, produce alternative solutions and analyze information by obtaining information from different sources. | 4 |
| PLO17 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Communicates effectively with guests and collaborators through written and verbal expression. | |
| PLO18 | Beceriler - Bilişsel, Uygulamalı | Acts in accordance with social, scientific and professional ethical values. |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | Quality definition | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 2 | Fundamentals of Quality | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 3 | Total Qualirt Management | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 4 | Standart and Standardization | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 5 | Quality Management System | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 6 | Quality Control and Quality Improvement Tools | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 7 | ISO 9000 Standards | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 8 | Mid-Term Exam | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | Ölçme Yöntemleri: Yazılı Sınav |
| 9 | Explaining of ISO 9000 Standard by Example: Introduction | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 10 | Explaining of ISO 9000 Standard by Example: Documents and Records Control | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 11 | Explaining of ISO 9000 Standard by Example: Management | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 12 | Explaining of ISO 9000 Standard by Example: Human Resource | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 13 | Explaining of ISO 9000 Standard by Example: Production and Products | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 14 | Explaining of ISO 9000 Standard by Example: Purchaising | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 15 | Explaining of ISO 9000 Standard by Example: Preventative and Corrective Actions | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Tartışma |
| 16 | Term Exams | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | Ölçme Yöntemleri: Yazılı Sınav |
| 17 | Term Exams | Quality Assurance and Standards,Nihat Koluk, Irfan Dilsiz, Cafer S. Kartal, Detay Yayıncılık, 3-159s. | Ölçme Yöntemleri: Yazılı Sınav |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 2 | 28 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 2 | 28 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 0 | 0 | 0 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 6 | 6 |
| Final Exam | 1 | 16 | 16 |
| Total Workload (Hour) | 78 | ||
| Total Workload / 25 (h) | 3,12 | ||
| ECTS | 3 ECTS | ||