TUR103 Front Office Services

3 ECTS - 2-0 Duration (T+A)- 1. Semester- 2 National Credit

Information

Code TUR103
Name Front Office Services
Term 2023-2024 Academic Year
Semester 1. Semester
Duration (T+A) 2-0 (T-A) (17 Week)
ECTS 3 ECTS
National Credit 2 National Credit
Teaching Language Türkçe
Level Ön Lisans Dersi
Type Normal
Mode of study Yüz Yüze Öğretim
Catalog Information Coordinator Öğr. Gör.Dr. GÖKHAN ÇOLAK
Course Instructor Öğr. Gör.Dr. GÖKHAN ÇOLAK (A Group) (Ins. in Charge)


Course Goal / Objective

The purpose of this course is to provide students with the relevant competencies to guide the execution of front office services.

Course Content

Front office Services, body care need to be considered in the issues to be con.sidered in the control of uniform, work schedule and points to be considered when the distribution is made, meeting the guests by carrying their luggage and parking their vehicles in front office Department, front office Department and forms that are used in hardware, the relationship between housekeeping Department front office Department front office department with the relationship between the food and beverage Department, front office department with the relationship between financial and administrative Affairs Department, Technical Service Department front office department with the relationship between The relationship between front office Department sales and marketing department, front office department the relationship between sales and marketing department, front office and food and beverage Services reports and forms that provide the coordination between the departments of the front office Department the relationship between the Security Department and front office coordination between the departments that provide service and technical reports and forms.

Course Precondition

None

Resources

Önbüro Hizmetleri, Gökhan ÇOLAK, Ekin Yayınevi

Notes

Önbüro Hizmetleri, Gökhan ÇOLAK, Ekin Yayınevi


Course Learning Outcomes

Order Course Learning Outcomes
LO01 Knows the front office departmanı as concept.
LO02 Can emphasize the meaning and importance of the front office in the service sector.
LO03 Can explain in detail all the systems used in the front office.
LO04 Knows the general operating rules of the front office.
LO05 Can master all the terms used in the front office in general.
LO06 Understands the importance of keeping guest satisfaction at the highest level.
LO07 Can understand the relations between the front office and other departments.
LO08 Recognizes front office services.


Relation with Program Learning Outcome

Order Type Program Learning Outcomes Level
PLO01 Bilgi - Kuramsal, Olgusal Transfers basic information about theories, facts, concepts and principles related to tourism and hotel management. 5
PLO02 Bilgi - Kuramsal, Olgusal Explains information about legal regulations, professional standards and practices in the field of tourism and hotel management.
PLO03 Bilgi - Kuramsal, Olgusal Transfer information about the internal and external environmental factors of organizations in the field of tourism and hotel management.
PLO04 Bilgi - Kuramsal, Olgusal Transfers information about service processes and operations in the field of tourism and hotel management. 4
PLO05 Bilgi - Kuramsal, Olgusal Explains the planning, organization, execution, coordination and control functions of tourism and hotel management management. 5
PLO06 Beceriler - Bilişsel, Uygulamalı Uses the knowledge acquired in the field of tourism and hotel management in the business environment and profession.
PLO07 Yetkinlikler - Öğrenme Yetkinliği Uses the physical environment, tools and technologies related to the field of tourism and hotel management. 5
PLO08 Yetkinlikler - Öğrenme Yetkinliği Uses a foreign language at a level to understand guest requirements and professional international terms of the tourism industry.
PLO09 Yetkinlikler - Öğrenme Yetkinliği Have basic computer usage knowledge and knowledge about information systems used in hotel businesses and the ability to use these software.
PLO10 Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği Takes responsibility as a team member. 4
PLO11 Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği Establishes effective interpersonal and intercultural communication. 5
PLO12 Yetkinlikler - Öğrenme Yetkinliği Regularly conducts health, safety and risk assessments in the field of tourism and hotel management.
PLO13 Bilgi - Kuramsal, Olgusal Protects the natural environment by adhering to ethical values. 5
PLO14 Bilgi - Kuramsal, Olgusal Pays attention to personal care, hygiene, clothing and appearance. 5
PLO15 Yetkinlikler - Öğrenme Yetkinliği Continuously develops knowledge, skills and competencies in the field of tourism and hotel management. 3
PLO16 Bilgi - Kuramsal, Olgusal Have the ability to think critically, produce alternative solutions and analyze information by obtaining information from different sources. 4
PLO17 Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği Communicates effectively with guests and collaborators through written and verbal expression. 5
PLO18 Beceriler - Bilişsel, Uygulamalı Acts in accordance with social, scientific and professional ethical values.


Week Plan

Week Topic Preparation Methods
1 The Hotel Industry In Front Office Department. Related Pages of the Textbook Öğretim Yöntemleri:
Anlatım, Tartışma
2 Cautions In Body Care. Related Pages of the Textbook Öğretim Yöntemleri:
Anlatım, Tartışma
3 Matters To Be Considered In The Control Of The Uniform. Related Pages of the Textbook Öğretim Yöntemleri:
Anlatım, Tartışma
4 Points to be considered when making the work schedule and distribution. Related Pages of the Textbook Öğretim Yöntemleri:
Anlatım, Tartışma
5 Meeting the guests in carrying their luggage and park their vehicles by the front office Department. Related Pages of the Textbook Öğretim Yöntemleri:
Anlatım, Tartışma
6 Hardware and forms used in front office Department. Related Pages of the Textbook Öğretim Yöntemleri:
Anlatım, Tartışma
7 The relationship between front office and housekeeping Department. Related Pages of the Textbook Öğretim Yöntemleri:
Anlatım, Tartışma
8 Mid-Term Exam Exam Ölçme Yöntemleri:
Yazılı Sınav
9 With relations between the front office Department food and beverage Department. Related Pages of the Textbook Öğretim Yöntemleri:
Anlatım, Tartışma
10 The relationship between front office department with the Department of financial and administrative Affairs. Related Pages of the Textbook Öğretim Yöntemleri:
Anlatım, Tartışma
11 The relationship between technical service department with the front office Department. Related Pages of the Textbook Öğretim Yöntemleri:
Anlatım, Tartışma
12 The relationship between front office Department sales and marketing department. Related Pages of the Textbook Öğretim Yöntemleri:
Anlatım, Tartışma
13 The coordination between the departments of front office and food and beverage services that provide reports and forms. Related Pages of the Textbook Öğretim Yöntemleri:
Anlatım, Tartışma
14 The relationship between the Security Department and front office Department. Related Pages of the Textbook Öğretim Yöntemleri:
Anlatım, Tartışma
15 The coordination between front office and technical service departments that provide reports and forms. Related Pages of the Textbook Öğretim Yöntemleri:
Anlatım, Tartışma
16 Term Exams Exam Ölçme Yöntemleri:
Yazılı Sınav
17 Term Exams Exam Ölçme Yöntemleri:
Yazılı Sınav


Student Workload - ECTS

Works Number Time (Hour) Workload (Hour)
Course Related Works
Class Time (Exam weeks are excluded) 14 2 28
Out of Class Study (Preliminary Work, Practice) 14 2 28
Assesment Related Works
Homeworks, Projects, Others 0 0 0
Mid-term Exams (Written, Oral, etc.) 1 6 6
Final Exam 1 16 16
Total Workload (Hour) 78
Total Workload / 25 (h) 3,12
ECTS 3 ECTS

Update Time: 02.05.2023 11:04