TÜRKÇE
ENGLISH
Information
| Code | TUR125 |
| Name | Housekeeping Services |
| Term | 2023-2024 Academic Year |
| Semester | 1. Semester |
| Duration (T+A) | 2-0 (T-A) (17 Week) |
| ECTS | 3 ECTS |
| National Credit | 2 National Credit |
| Teaching Language | Türkçe |
| Level | Ön Lisans Dersi |
| Type | Normal |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Öğr. Gör.Dr. GÖKHAN ÇOLAK |
| Course Instructor |
Zeynep ALBAYRAK
(A Group)
(Ins. in Charge)
|
Course Goal / Objective
In this course, it is aimed to gain competencies related to preparation for work in housekeeping.
Course Content
Housekeeping Department, Organization Chart, Body Care, Methods to Be Considered in Body Care Control, Work Schedule, Information Given to the Departments, Room Status Report, Missing Jobs, Rust Key, Forgotten Items, Orientation, Motivation, Training Subjects, Designing the Education According to Needs.
Course Precondition
None
Resources
Otel İşletmelerinde Kat Hizmetleri Yönetimi, Prof. Dr. Meryem AKOĞLAN KOZAK, Detay Yayıncılık.
Notes
Kat Hizmetleri Uygulamaları (El Kitabı) Öğr. Gör. Dr. Dönüş Çiçek, Editör: Prof. Dr. Meryem AKOĞLAN KOZAK, Detay Yayıncılık.
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Knows the organizational structure of the housekeeping department. |
| LO02 | Knows the duties and responsibilities of the sub-sections of the Housekeeping Department. |
| LO03 | Knows the relationship between other departments in accommodation establishments and HK. |
| LO04 | Gains knowledge of cleaning methods. |
| LO05 | Gains knowledge of cleaning materials. |
| LO06 | Gains knowledge of cleaning equipment. |
| LO07 | Learns information flow, coordination and reports used in housekeeping. |
| LO08 | Learns laundry services. |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | Bilgi - Kuramsal, Olgusal | Transfers basic information about theories, facts, concepts and principles related to tourism and hotel management. | 5 |
| PLO02 | Bilgi - Kuramsal, Olgusal | Explains information about legal regulations, professional standards and practices in the field of tourism and hotel management. | |
| PLO03 | Bilgi - Kuramsal, Olgusal | Transfer information about the internal and external environmental factors of organizations in the field of tourism and hotel management. | |
| PLO04 | Bilgi - Kuramsal, Olgusal | Transfers information about service processes and operations in the field of tourism and hotel management. | |
| PLO05 | Bilgi - Kuramsal, Olgusal | Explains the planning, organization, execution, coordination and control functions of tourism and hotel management management. | 5 |
| PLO06 | Beceriler - Bilişsel, Uygulamalı | Uses the knowledge acquired in the field of tourism and hotel management in the business environment and profession. | 5 |
| PLO07 | Yetkinlikler - Öğrenme Yetkinliği | Uses the physical environment, tools and technologies related to the field of tourism and hotel management. | |
| PLO08 | Yetkinlikler - Öğrenme Yetkinliği | Uses a foreign language at a level to understand guest requirements and professional international terms of the tourism industry. | |
| PLO09 | Yetkinlikler - Öğrenme Yetkinliği | Have basic computer usage knowledge and knowledge about information systems used in hotel businesses and the ability to use these software. | |
| PLO10 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Takes responsibility as a team member. | 5 |
| PLO11 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Establishes effective interpersonal and intercultural communication. | 3 |
| PLO12 | Yetkinlikler - Öğrenme Yetkinliği | Regularly conducts health, safety and risk assessments in the field of tourism and hotel management. | 5 |
| PLO13 | Bilgi - Kuramsal, Olgusal | Protects the natural environment by adhering to ethical values. | |
| PLO14 | Bilgi - Kuramsal, Olgusal | Pays attention to personal care, hygiene, clothing and appearance. | 5 |
| PLO15 | Yetkinlikler - Öğrenme Yetkinliği | Continuously develops knowledge, skills and competencies in the field of tourism and hotel management. | |
| PLO16 | Bilgi - Kuramsal, Olgusal | Have the ability to think critically, produce alternative solutions and analyze information by obtaining information from different sources. | 4 |
| PLO17 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Communicates effectively with guests and collaborators through written and verbal expression. | 3 |
| PLO18 | Beceriler - Bilişsel, Uygulamalı | Acts in accordance with social, scientific and professional ethical values. | 5 |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | Housekeeping Department. | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Tartışma |
| 2 | Definition and Organization of Housekeeping Department-2 | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Tartışma |
| 3 | Personnel Affairs in Housekeeping Department | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Tartışma |
| 4 | Planning at Housekeeping Department | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Tartışma |
| 5 | Information Flow and Control in Housekeeping Department | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Tartışma, Soru-Cevap |
| 6 | Budgeting in the Housekeeping Department | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Tartışma |
| 7 | Materials Used in Housekeeping Department | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Tartışma |
| 8 | Mid-Term Exam | Exam | Ölçme Yöntemleri: Yazılı Sınav |
| 9 | Cleaning in the Housekeeping Department | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Tartışma |
| 10 | Decoration of Guest Rooms | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Tartışma |
| 11 | Hygiene in Housekeeping Department | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Tartışma |
| 12 | Security in the Housekeeping Department | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Tartışma |
| 13 | Laundry Management | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Tartışma |
| 14 | Sample Applications-1 | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Gösterip Yaptırma, Soru-Cevap, Grup Çalışması |
| 15 | Sample Applications-2 | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Soru-Cevap, Gösterip Yaptırma, Grup Çalışması |
| 16 | Term Exams | Exam | Ölçme Yöntemleri: Yazılı Sınav |
| 17 | Term Exams | Exam | Ölçme Yöntemleri: Yazılı Sınav |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 2 | 28 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 2 | 28 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 0 | 0 | 0 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 6 | 6 |
| Final Exam | 1 | 16 | 16 |
| Total Workload (Hour) | 78 | ||
| Total Workload / 25 (h) | 3,12 | ||
| ECTS | 3 ECTS | ||