TÜRKÇE
ENGLISH
Information
| Code | TUR221 |
| Name | Operations Room At The Front Desk |
| Term | 2023-2024 Academic Year |
| Semester | 3. Semester |
| Duration (T+A) | 2-0 (T-A) (17 Week) |
| ECTS | 3 ECTS |
| National Credit | 2 National Credit |
| Teaching Language | Türkçe |
| Level | Ön Lisans Dersi |
| Type | Normal |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Öğr. Gör.Dr. GÖKHAN ÇOLAK |
| Course Instructor |
Öğr. Gör.Dr. GÖKHAN ÇOLAK
(A Group)
(Ins. in Charge)
|
Course Goal / Objective
The aim of this course is to gain proficiency with the execution of the operations of the room.
Course Content
Control room with housekeeper report, VIP Guest, the guest to fulfill the demands, setting limits, identifying problems, Guest folios guest Folio in the detection of problematic issues, room types, room, guest entry, the preparations for more booking and the hotel's occupancy rate.
Course Precondition
None
Resources
Önbüro Hizmetleri, Gökhan ÇOLAK, Ekin Yayınevi.
Notes
Önbüro Hizmetleri, Gökhan ÇOLAK, Ekin Yayınevi.
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Controls room operations. |
| LO02 | Controls the reservation. |
| LO03 | Controls room sales. |
| LO04 | Knows VIP guest procedures. |
| LO05 | Knows the problems in guest folios. |
| LO06 | The guest knows the pre-entry preparations. |
| LO07 | Knows the preparations after the guest entrance. |
| LO08 | Calculates the occupancy rates in the hotel. |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | Bilgi - Kuramsal, Olgusal | Transfers basic information about theories, facts, concepts and principles related to tourism and hotel management. | 4 |
| PLO02 | Bilgi - Kuramsal, Olgusal | Explains information about legal regulations, professional standards and practices in the field of tourism and hotel management. | |
| PLO03 | Bilgi - Kuramsal, Olgusal | Transfer information about the internal and external environmental factors of organizations in the field of tourism and hotel management. | |
| PLO04 | Bilgi - Kuramsal, Olgusal | Transfers information about service processes and operations in the field of tourism and hotel management. | |
| PLO05 | Bilgi - Kuramsal, Olgusal | Explains the planning, organization, execution, coordination and control functions of tourism and hotel management management. | 3 |
| PLO06 | Beceriler - Bilişsel, Uygulamalı | Uses the knowledge acquired in the field of tourism and hotel management in the business environment and profession. | |
| PLO07 | Yetkinlikler - Öğrenme Yetkinliği | Uses the physical environment, tools and technologies related to the field of tourism and hotel management. | |
| PLO08 | Yetkinlikler - Öğrenme Yetkinliği | Uses a foreign language at a level to understand guest requirements and professional international terms of the tourism industry. | |
| PLO09 | Yetkinlikler - Öğrenme Yetkinliği | Have basic computer usage knowledge and knowledge about information systems used in hotel businesses and the ability to use these software. | |
| PLO10 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Takes responsibility as a team member. | 3 |
| PLO11 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Establishes effective interpersonal and intercultural communication. | |
| PLO12 | Yetkinlikler - Öğrenme Yetkinliği | Regularly conducts health, safety and risk assessments in the field of tourism and hotel management. | |
| PLO13 | Bilgi - Kuramsal, Olgusal | Protects the natural environment by adhering to ethical values. | |
| PLO14 | Bilgi - Kuramsal, Olgusal | Pays attention to personal care, hygiene, clothing and appearance. | 3 |
| PLO15 | Yetkinlikler - Öğrenme Yetkinliği | Continuously develops knowledge, skills and competencies in the field of tourism and hotel management. | 2 |
| PLO16 | Bilgi - Kuramsal, Olgusal | Have the ability to think critically, produce alternative solutions and analyze information by obtaining information from different sources. | 3 |
| PLO17 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Communicates effectively with guests and collaborators through written and verbal expression. | 3 |
| PLO18 | Beceriler - Bilişsel, Uygulamalı | Acts in accordance with social, scientific and professional ethical values. |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | Control room with housekeeper report. | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Tartışma |
| 2 | VIP Guest. | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Tartışma |
| 3 | To Fulfill Guest Requests. | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Tartışma |
| 4 | Determining The Limits Guest. | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Tartışma |
| 5 | Guest Detection Of Problems. | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Tartışma |
| 6 | Identifying The Problems In The Guest Folio. | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Tartışma |
| 7 | Troubled Guest Folios. | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Tartışma |
| 8 | Mid-Term Exam | Exam | Ölçme Yöntemleri: Yazılı Sınav |
| 9 | Room Types. | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Tartışma |
| 10 | Room Allocation. | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Tartışma |
| 11 | Preparations For Guest Entry. | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Tartışma |
| 12 | Guest Post-Check Preparations. | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Tartışma |
| 13 | Overbooking. | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Tartışma |
| 14 | No Show Statuses | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Tartışma |
| 15 | The Hotel's Occupancy Rate. | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Tartışma |
| 16 | Term Exams | Exam | Ölçme Yöntemleri: Yazılı Sınav |
| 17 | Term Exams | Exam | Ölçme Yöntemleri: Yazılı Sınav |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 2 | 28 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 2 | 28 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 0 | 0 | 0 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 6 | 6 |
| Final Exam | 1 | 16 | 16 |
| Total Workload (Hour) | 78 | ||
| Total Workload / 25 (h) | 3,12 | ||
| ECTS | 3 ECTS | ||