PZR250 Service Marketing

3 ECTS - 2-0 Duration (T+A)- 4. Semester- 2 National Credit

Information

Code PZR250
Name Service Marketing
Term 2023-2024 Academic Year
Semester 4. Semester
Duration (T+A) 2-0 (T-A) (17 Week)
ECTS 3 ECTS
National Credit 2 National Credit
Teaching Language Türkçe
Level Ön Lisans Dersi
Type Normal
Mode of study Yüz Yüze Öğretim
Catalog Information Coordinator Öğr. Gör. SELİM SOYÇELİK
Course Instructor Öğr. Gör. SELİM SOYÇELİK (A Group) (Ins. in Charge)


Course Goal / Objective

To comprehend the basic concepts related to service marketing. Service marketing mix elements, service businesses, what to do about customer complaints and disclosure of customer retention.

Course Content

The importance of the concept of service and the service sector, services and classification of services, service businesses and elements of the traditional marketing mix, marketing and service personnel, and customer service, marketing, and physical evidence of the service.

Course Precondition

none

Resources

service marketing

Notes

lecture notes


Course Learning Outcomes

Order Course Learning Outcomes
LO01 Defines the basic concepts related to service marketing.
LO02 Defines marketing mix in terms of service sector.
LO03 Evaluates the capacity and demand management in service marketing. Explains the concept of service quality
LO04 Define the relationship marketing.


Relation with Program Learning Outcome

Order Type Program Learning Outcomes Level
PLO01 Bilgi - Kuramsal, Olgusal Have basic theoretical knowledge supported by up-to-date information in the field of marketing. 4
PLO02 Bilgi - Kuramsal, Olgusal Gains the skills to use the basic theoretical and applied knowledge acquired in the field of marketing at an advanced education level in the same field or in a field at the same level.
PLO03 Bilgi - Kuramsal, Olgusal Using the knowledge and skills acquired in the field of marketing, he/she will be able to analyze, interpret, question, criticize and find solutions to any marketing problem at a basic level. 5
PLO04 Bilgi - Kuramsal, Olgusal Gains the ability to independently carry out a basic level of marketing related work.
PLO05 Bilgi - Kuramsal, Olgusal Take responsibility individually or as a team member to solve problems encountered in marketing-related applications.
PLO06 Bilgi - Kuramsal, Olgusal He/she can carry out activities for the development of the personnel he/she is responsible for.
PLO07 Beceriler - Bilişsel, Uygulamalı They can criticize the basic knowledge and skills acquired in marketing, have the ability to identify their deficiencies and meet these deficiencies. 4
PLO08 Beceriler - Bilişsel, Uygulamalı Gains lifelong learning awareness. 4
PLO09 Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği He/she can convey his/her thoughts through written, verbal and visual communication at the level of basic knowledge and skills on marketing-related issues. 4
PLO10 Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği He/she can share his/her thoughts on marketing-related issues and solutions to problems with experts and non-experts.
PLO11 Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği Obtains a basic level of foreign language knowledge to monitor information in the field of marketing and communicate with colleagues and non-nationals.
PLO12 Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği With the basic computer use required by the marketing field, internet technologies can use office software at a basic level.
PLO13 Yetkinlikler - Öğrenme Yetkinliği Have social, scientific, cultural and ethical values in the stages of collecting any data in the field of marketing, applying it and announcing the results. 5


Week Plan

Week Topic Preparation Methods
1 The importance of the service concept and service sector Lecture notes Öğretim Yöntemleri:
Anlatım, Soru-Cevap
2 Services and the classification of the services Lecture notes Öğretim Yöntemleri:
Anlatım
3 Service enterprises and traditional marketing mix elements Lecture notes Öğretim Yöntemleri:
Anlatım, Soru-Cevap
4 introduction to Marketing mix in service Lecture notes Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Grup Çalışması
5 Marketing mix in service Lecture notes Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Alıştırma ve Uygulama, Grup Çalışması
6 Marketing mix in service II Lecture notes Öğretim Yöntemleri:
Anlatım, Soru-Cevap
7 Marketing mix in service III Lecture notes Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
8 Mid-Term Exam Lecture notes Ölçme Yöntemleri:
Yazılı Sınav
9 In the service sector, advertising, sales promotion, public relations, personal selling and direct marketing Lecture notes Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Alıştırma ve Uygulama, Grup Çalışması
10 Service marketing and staff Lecture notes Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Alıştırma ve Uygulama, Grup Çalışması
11 Customer and service Lecture notes Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Alıştırma ve Uygulama, Grup Çalışması
12 Service marketing and physical evidence Lecture notes Öğretim Yöntemleri:
Anlatım, Soru-Cevap
13 Demand and capacity management of service enterprises Lecture notes Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Alıştırma ve Uygulama
14 Service quality and service encounters Lecture notes Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
15 Relationship marketing and internationalization Lecture notes Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Alıştırma ve Uygulama
16 Term Exams Lecture notes Ölçme Yöntemleri:
Yazılı Sınav
17 Term Exams Lecture notes Ölçme Yöntemleri:
Yazılı Sınav


Student Workload - ECTS

Works Number Time (Hour) Workload (Hour)
Course Related Works
Class Time (Exam weeks are excluded) 14 2 28
Out of Class Study (Preliminary Work, Practice) 14 2 28
Assesment Related Works
Homeworks, Projects, Others 0 0 0
Mid-term Exams (Written, Oral, etc.) 1 6 6
Final Exam 1 16 16
Total Workload (Hour) 78
Total Workload / 25 (h) 3,12
ECTS 3 ECTS

Update Time: 07.05.2023 07:04