ENS201 Total Quality Management

4 ECTS - 3-0 Duration (T+A)- 3. Semester- 3 National Credit

Information

Code ENS201
Name Total Quality Management
Term 2024-2025 Academic Year
Semester 3. Semester
Duration (T+A) 3-0 (T-A) (17 Week)
ECTS 4 ECTS
National Credit 3 National Credit
Teaching Language Türkçe
Level Lisans Dersi
Type Normal
Mode of study Yüz Yüze Öğretim
Catalog Information Coordinator Dr. Öğr. Üyesi Müfide NARLI
Course Instructor Dr. Öğr. Üyesi Müfide NARLI (A Group) (Ins. in Charge)


Course Goal / Objective

The aim of this course is to provide information about total quality management philosophy and its applications.

Course Content

The basic pinciples of total quality management is explained. Methods and techniques to able to apply them is taught.

Course Precondition

none

Resources

Presentation slides Goestch and Davis, Toplam Kalite Yönetimi, Nobel Yayınevi

Notes

Current related articles


Course Learning Outcomes

Order Course Learning Outcomes
LO01 Learn the meaning, scope and principles of total quality management
LO02 Knows the emergence and development process of total quality management
LO03 Recognize and apply TQM implementation tools and techniques
LO04 Calculates and analyzes quality costs
LO05 Understands the importance and purpose of total quality management approach in organizations
LO06 Comprehends the impact of total quality management on competitiveness


Relation with Program Learning Outcome

Order Type Program Learning Outcomes Level
PLO01 Bilgi - Kuramsal, Olgusal Have sufficient knowledge of mathematics, science and related engineering disciplines; can use the theoretical and applied knowledge in these fields in complex engineering problems.
PLO02 Bilgi - Kuramsal, Olgusal Acquire the ability to identify, define, formulate and solve complex Industrial Engineering problems; for this purpose, will have the ability to choose and apply appropriate analysis and modeling methods. 2
PLO03 Bilgi - Kuramsal, Olgusal Design a complex system, process, device or product to meet specific requirements under realistic constraints and conditions; can apply modern design methods for this purpose.
PLO04 Bilgi - Kuramsal, Olgusal Develops modern techniques and tools necessary for the analysis and solution of complex problems encountered in engineering applications, and has the ability to use information technologies effectively. 3
PLO05 Bilgi - Kuramsal, Olgusal Have the ability to design experiments, collect data, analyze and interpret results for the investigation of complex engineering problems or discipline-specific research topics.
PLO06 Bilgi - Kuramsal, Olgusal Have the ability to work effectively in disciplinary and multi-disciplinary teams or individually. 4
PLO07 Beceriler - Bilişsel, Uygulamalı Ability to communicate effectively in Turkish orally and in writing; knowledge of at least one foreign language; have the ability to write effective reports and understand written reports, to prepare design and production reports, to make effective presentations, to give and receive clear and understandable instructions.
PLO08 Beceriler - Bilişsel, Uygulamalı Have the awareness of the necessity of lifelong learning; can follow the developments in science and technology and have the ability to constantly renew themselves. 4
PLO09 Yetkinlikler - Öğrenme Yetkinliği Acts in accordance with ethical principles, has knowledge about the standards used in engineering applications with the awareness of professional and ethical responsibility.
PLO10 Yetkinlikler - Öğrenme Yetkinliği Gain knowledge of business practices such as project management, risk management and change management; become aware of entrepreneurship and innovation. 2
PLO11 Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği Gains knowledge about the effects of engineering practices on health, environment and safety in universal and social dimensions and the problems of the age reflected in the field of engineering and has awareness of the legal consequences of engineering solutions. 2
PLO12 Yetkinlikler - Öğrenme Yetkinliği They can benefit from the power of effective communication in their professional life and have the ability to interpret developments correctly. 2
PLO13 Yetkinlikler - Öğrenme Yetkinliği Have the ability to design, develop, implement and improve integrated systems involving machine, time, information and money.
PLO14 Yetkinlikler - Öğrenme Yetkinliği Have the ability to design, develop, implement and improve complex products, processes, businesses, systems by applying modern design methods, under realistic conditions and constraints such as cost, environment, sustainability, manufacturability, ethical, health, safety and political issues.


Week Plan

Week Topic Preparation Methods
1 Quality concept, general definitions Textbook, Reading of relevant online references Öğretim Yöntemleri:
Anlatım, Tartışma
2 Historical process of total quality management and leading pioneers Textbook, Reading of relevant online references Öğretim Yöntemleri:
Anlatım
3 Objectives of total quality management Textbook, Reading of relevant online references Öğretim Yöntemleri:
Anlatım
4 Definiton of total quality management and its principles Textbook, Reading of relevant online references Öğretim Yöntemleri:
Anlatım
5 Total quality management principles Textbook, Reading of relevant online references Öğretim Yöntemleri:
Anlatım
6 Organizational culture, quality culture and its effect on competitiveness Textbook, Reading of relevant online references Öğretim Yöntemleri:
Anlatım
7 Quality costs Textbook, Reading of relevant online references Öğretim Yöntemleri:
Anlatım
8 Mid-Term Exam Lecture presentation slides and textbook Ölçme Yöntemleri:
Yazılı Sınav
9 Methods and techniques used in applying total quality managemet Textbook, Reading of relevant online references Öğretim Yöntemleri:
Anlatım, Örnek Olay, Soru-Cevap, Alıştırma ve Uygulama
10 Methods and techniques used in applying total quality managemet 1 Textbook, Reading of relevant online references Öğretim Yöntemleri:
Anlatım, Örnek Olay, Soru-Cevap, Alıştırma ve Uygulama
11 Methods and techniques used in applying total quality managemet 2 Textbook, Reading of relevant online references Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Örnek Olay, Alıştırma ve Uygulama
12 Statistical tools and methods used in total quality management practice Textbook, Reading of relevant online references Öğretim Yöntemleri:
Anlatım
13 Six sigma approach in TQM Textbook, Reading of relevant online references Öğretim Yöntemleri:
Anlatım, Örnek Olay
14 Lean manufacturing general approach Textbook, Reading of relevant online references Öğretim Yöntemleri:
Anlatım, Örnek Olay
15 Lean manufacturing methods Lecture presentation slides and textbook Öğretim Yöntemleri:
Anlatım, Örnek Olay
16 Quality standardization and of quality management handbook (case study) Lecture presentasion slides and textbook Öğretim Yöntemleri:
Anlatım
17 Term Exams Lecture presentation slides and textbook Ölçme Yöntemleri:
Yazılı Sınav


Student Workload - ECTS

Works Number Time (Hour) Workload (Hour)
Course Related Works
Class Time (Exam weeks are excluded) 14 3 42
Out of Class Study (Preliminary Work, Practice) 14 3 42
Assesment Related Works
Homeworks, Projects, Others 0 0 0
Mid-term Exams (Written, Oral, etc.) 1 7 7
Final Exam 1 18 18
Total Workload (Hour) 109
Total Workload / 25 (h) 4,36
ECTS 4 ECTS

Update Time: 15.05.2024 10:27