TÜRKÇE
ENGLISH
Information
| Code | TUR103 |
| Name | Front Office Services |
| Term | 2024-2025 Academic Year |
| Semester | 1. Semester |
| Duration (T+A) | 2-0 (T-A) (17 Week) |
| ECTS | 3 ECTS |
| National Credit | 2 National Credit |
| Teaching Language | Türkçe |
| Level | Ön Lisans Dersi |
| Type | Normal |
| Mode of study | Yüz Yüze Öğretim |
| Catalog Information Coordinator | Öğr. Gör.Dr. GÖKHAN ÇOLAK |
| Course Instructor |
Öğr. Gör.Dr. GÖKHAN ÇOLAK
(A Group)
(Ins. in Charge)
|
Course Goal / Objective
The purpose of this course is to provide students with the relevant competencies to guide the execution of front office services.
Course Content
Front office Services, body care need to be considered in the issues to be con.sidered in the control of uniform, work schedule and points to be considered when the distribution is made, meeting the guests by carrying their luggage and parking their vehicles in front office Department, front office Department and forms that are used in hardware, the relationship between housekeeping Department front office Department front office department with the relationship between the food and beverage Department, front office department with the relationship between financial and administrative Affairs Department, Technical Service Department front office department with the relationship between The relationship between front office Department sales and marketing department, front office department the relationship between sales and marketing department, front office and food and beverage Services reports and forms that provide the coordination between the departments of the front office Department the relationship between the Security Department and front office coordination between the departments that provide service and technical reports and forms.
Course Precondition
None
Resources
Önbüro Hizmetleri, Gökhan ÇOLAK, Ekin Yayınevi
Notes
Önbüro Hizmetleri, Gökhan ÇOLAK, Ekin Yayınevi
Course Learning Outcomes
| Order | Course Learning Outcomes |
|---|---|
| LO01 | Knows the front office departmanı as concept. |
| LO02 | Can emphasize the meaning and importance of the front office in the service sector. |
| LO03 | Can explain in detail all the systems used in the front office. |
| LO04 | Knows the general operating rules of the front office. |
| LO05 | Can master all the terms used in the front office in general. |
| LO06 | Understands the importance of keeping guest satisfaction at the highest level. |
| LO07 | Can understand the relations between the front office and other departments. |
| LO08 | Recognizes front office services. |
Relation with Program Learning Outcome
| Order | Type | Program Learning Outcomes | Level |
|---|---|---|---|
| PLO01 | Bilgi - Kuramsal, Olgusal | Transfers basic information about theories, facts, concepts and principles related to tourism and hotel management. | 5 |
| PLO02 | Bilgi - Kuramsal, Olgusal | Explains information about legal regulations, professional standards and practices in the field of tourism and hotel management. | |
| PLO03 | Bilgi - Kuramsal, Olgusal | Transfer information about the internal and external environmental factors of organizations in the field of tourism and hotel management. | |
| PLO04 | Bilgi - Kuramsal, Olgusal | Transfers information about service processes and operations in the field of tourism and hotel management. | 4 |
| PLO05 | Bilgi - Kuramsal, Olgusal | Explains the planning, organization, execution, coordination and control functions of tourism and hotel management management. | 5 |
| PLO06 | Beceriler - Bilişsel, Uygulamalı | Uses the knowledge acquired in the field of tourism and hotel management in the business environment and profession. | |
| PLO07 | Yetkinlikler - Öğrenme Yetkinliği | Uses the physical environment, tools and technologies related to the field of tourism and hotel management. | 5 |
| PLO08 | Yetkinlikler - Öğrenme Yetkinliği | Uses a foreign language at a level to understand guest requirements and professional international terms of the tourism industry. | |
| PLO09 | Yetkinlikler - Öğrenme Yetkinliği | Have basic computer usage knowledge and knowledge about information systems used in hotel businesses and the ability to use these software. | |
| PLO10 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Takes responsibility as a team member. | 4 |
| PLO11 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Establishes effective interpersonal and intercultural communication. | 5 |
| PLO12 | Yetkinlikler - Öğrenme Yetkinliği | Regularly conducts health, safety and risk assessments in the field of tourism and hotel management. | |
| PLO13 | Bilgi - Kuramsal, Olgusal | Protects the natural environment by adhering to ethical values. | 5 |
| PLO14 | Bilgi - Kuramsal, Olgusal | Pays attention to personal care, hygiene, clothing and appearance. | 5 |
| PLO15 | Yetkinlikler - Öğrenme Yetkinliği | Continuously develops knowledge, skills and competencies in the field of tourism and hotel management. | 3 |
| PLO16 | Bilgi - Kuramsal, Olgusal | Have the ability to think critically, produce alternative solutions and analyze information by obtaining information from different sources. | 4 |
| PLO17 | Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği | Communicates effectively with guests and collaborators through written and verbal expression. | 5 |
| PLO18 | Beceriler - Bilişsel, Uygulamalı | Acts in accordance with social, scientific and professional ethical values. |
Week Plan
| Week | Topic | Preparation | Methods |
|---|---|---|---|
| 1 | The Hotel Industry In Front Office Department. | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Tartışma |
| 2 | Cautions In Body Care. | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Tartışma |
| 3 | Matters To Be Considered In The Control Of The Uniform. | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Tartışma |
| 4 | Points to be considered when making the work schedule and distribution. | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Tartışma |
| 5 | Meeting the guests in carrying their luggage and park their vehicles by the front office Department. | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Tartışma |
| 6 | Hardware and forms used in front office Department. | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Tartışma |
| 7 | The relationship between front office and housekeeping Department. | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Tartışma |
| 8 | Mid-Term Exam | Exam | Ölçme Yöntemleri: Yazılı Sınav |
| 9 | With relations between the front office Department food and beverage Department. | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Tartışma |
| 10 | The relationship between front office department with the Department of financial and administrative Affairs. | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Tartışma |
| 11 | The relationship between technical service department with the front office Department. | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Tartışma |
| 12 | The relationship between front office Department sales and marketing department. | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Tartışma |
| 13 | The coordination between the departments of front office and food and beverage services that provide reports and forms. | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Tartışma |
| 14 | The relationship between the Security Department and front office Department. | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Tartışma |
| 15 | The coordination between front office and technical service departments that provide reports and forms. | Related Pages of the Textbook | Öğretim Yöntemleri: Anlatım, Tartışma |
| 16 | Term Exams | Exam | Ölçme Yöntemleri: Yazılı Sınav |
| 17 | Term Exams | Exam | Ölçme Yöntemleri: Yazılı Sınav |
Student Workload - ECTS
| Works | Number | Time (Hour) | Workload (Hour) |
|---|---|---|---|
| Course Related Works | |||
| Class Time (Exam weeks are excluded) | 14 | 2 | 28 |
| Out of Class Study (Preliminary Work, Practice) | 14 | 2 | 28 |
| Assesment Related Works | |||
| Homeworks, Projects, Others | 0 | 0 | 0 |
| Mid-term Exams (Written, Oral, etc.) | 1 | 6 | 6 |
| Final Exam | 1 | 16 | 16 |
| Total Workload (Hour) | 78 | ||
| Total Workload / 25 (h) | 3,12 | ||
| ECTS | 3 ECTS | ||