TUR125 Housekeeping Services

3 ECTS - 2-0 Duration (T+A)- 1. Semester- 2 National Credit

Information

Code TUR125
Name Housekeeping Services
Term 2024-2025 Academic Year
Semester 1. Semester
Duration (T+A) 2-0 (T-A) (17 Week)
ECTS 3 ECTS
National Credit 2 National Credit
Teaching Language Türkçe
Level Ön Lisans Dersi
Type Normal
Mode of study Yüz Yüze Öğretim
Catalog Information Coordinator Öğr. Gör.Dr. GÖKHAN ÇOLAK
Course Instructor Zeynep ALBAYRAK (A Group) (Ins. in Charge)


Course Goal / Objective

In this course, it is aimed to gain competencies related to preparation for work in housekeeping.

Course Content

Housekeeping Department, Organization Chart, Body Care, Methods to Be Considered in Body Care Control, Work Schedule, Information Given to the Departments, Room Status Report, Missing Jobs, Rust Key, Forgotten Items, Orientation, Motivation, Training Subjects, Designing the Education According to Needs.

Course Precondition

None

Resources

Otel İşletmelerinde Kat Hizmetleri Yönetimi, Prof. Dr. Meryem AKOĞLAN KOZAK, Detay Yayıncılık.

Notes

Kat Hizmetleri Uygulamaları (El Kitabı) Öğr. Gör. Dr. Dönüş Çiçek, Editör: Prof. Dr. Meryem AKOĞLAN KOZAK, Detay Yayıncılık.


Course Learning Outcomes

Order Course Learning Outcomes
LO01 Knows the organizational structure of the housekeeping department.
LO02 Knows the duties and responsibilities of the sub-sections of the Housekeeping Department.
LO03 Knows the relationship between other departments in accommodation establishments and HK.
LO04 Gains knowledge of cleaning methods.
LO05 Gains knowledge of cleaning materials.
LO06 Gains knowledge of cleaning equipment.
LO07 Learns information flow, coordination and reports used in housekeeping.
LO08 Learns laundry services.


Relation with Program Learning Outcome

Order Type Program Learning Outcomes Level
PLO01 Bilgi - Kuramsal, Olgusal Transfers basic information about theories, facts, concepts and principles related to tourism and hotel management. 5
PLO02 Bilgi - Kuramsal, Olgusal Explains information about legal regulations, professional standards and practices in the field of tourism and hotel management.
PLO03 Bilgi - Kuramsal, Olgusal Transfer information about the internal and external environmental factors of organizations in the field of tourism and hotel management.
PLO04 Bilgi - Kuramsal, Olgusal Transfers information about service processes and operations in the field of tourism and hotel management.
PLO05 Bilgi - Kuramsal, Olgusal Explains the planning, organization, execution, coordination and control functions of tourism and hotel management management. 5
PLO06 Beceriler - Bilişsel, Uygulamalı Uses the knowledge acquired in the field of tourism and hotel management in the business environment and profession. 5
PLO07 Yetkinlikler - Öğrenme Yetkinliği Uses the physical environment, tools and technologies related to the field of tourism and hotel management.
PLO08 Yetkinlikler - Öğrenme Yetkinliği Uses a foreign language at a level to understand guest requirements and professional international terms of the tourism industry.
PLO09 Yetkinlikler - Öğrenme Yetkinliği Have basic computer usage knowledge and knowledge about information systems used in hotel businesses and the ability to use these software.
PLO10 Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği Takes responsibility as a team member. 5
PLO11 Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği Establishes effective interpersonal and intercultural communication. 3
PLO12 Yetkinlikler - Öğrenme Yetkinliği Regularly conducts health, safety and risk assessments in the field of tourism and hotel management. 5
PLO13 Bilgi - Kuramsal, Olgusal Protects the natural environment by adhering to ethical values.
PLO14 Bilgi - Kuramsal, Olgusal Pays attention to personal care, hygiene, clothing and appearance. 5
PLO15 Yetkinlikler - Öğrenme Yetkinliği Continuously develops knowledge, skills and competencies in the field of tourism and hotel management.
PLO16 Bilgi - Kuramsal, Olgusal Have the ability to think critically, produce alternative solutions and analyze information by obtaining information from different sources. 4
PLO17 Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği Communicates effectively with guests and collaborators through written and verbal expression. 3
PLO18 Beceriler - Bilişsel, Uygulamalı Acts in accordance with social, scientific and professional ethical values. 5


Week Plan

Week Topic Preparation Methods
1 Housekeeping Department. Related Pages of the Textbook Öğretim Yöntemleri:
Anlatım, Tartışma
2 Definition and Organization of Housekeeping Department-2 Related Pages of the Textbook Öğretim Yöntemleri:
Anlatım, Tartışma
3 Personnel Affairs in Housekeeping Department Related Pages of the Textbook Öğretim Yöntemleri:
Anlatım, Tartışma
4 Planning at Housekeeping Department Related Pages of the Textbook Öğretim Yöntemleri:
Anlatım, Tartışma
5 Information Flow and Control in Housekeeping Department Related Pages of the Textbook Öğretim Yöntemleri:
Anlatım, Tartışma, Soru-Cevap
6 Budgeting in the Housekeeping Department Related Pages of the Textbook Öğretim Yöntemleri:
Anlatım, Tartışma
7 Materials Used in Housekeeping Department Related Pages of the Textbook Öğretim Yöntemleri:
Anlatım, Tartışma
8 Mid-Term Exam Exam Ölçme Yöntemleri:
Yazılı Sınav
9 Cleaning in the Housekeeping Department Related Pages of the Textbook Öğretim Yöntemleri:
Anlatım, Tartışma
10 Decoration of Guest Rooms Related Pages of the Textbook Öğretim Yöntemleri:
Anlatım, Tartışma
11 Hygiene in Housekeeping Department Related Pages of the Textbook Öğretim Yöntemleri:
Anlatım, Tartışma
12 Security in the Housekeeping Department Related Pages of the Textbook Öğretim Yöntemleri:
Anlatım, Tartışma
13 Laundry Management Related Pages of the Textbook Öğretim Yöntemleri:
Anlatım, Tartışma
14 Sample Applications-1 Related Pages of the Textbook Öğretim Yöntemleri:
Anlatım, Gösterip Yaptırma, Soru-Cevap, Grup Çalışması
15 Sample Applications-2 Related Pages of the Textbook Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Gösterip Yaptırma, Grup Çalışması
16 Term Exams Exam Ölçme Yöntemleri:
Yazılı Sınav
17 Term Exams Exam Ölçme Yöntemleri:
Yazılı Sınav


Student Workload - ECTS

Works Number Time (Hour) Workload (Hour)
Course Related Works
Class Time (Exam weeks are excluded) 14 2 28
Out of Class Study (Preliminary Work, Practice) 14 2 28
Assesment Related Works
Homeworks, Projects, Others 0 0 0
Mid-term Exams (Written, Oral, etc.) 1 6 6
Final Exam 1 16 16
Total Workload (Hour) 78
Total Workload / 25 (h) 3,12
ECTS 3 ECTS

Update Time: 14.05.2024 01:50