ATO103 Front Office Services

4 ECTS - 2-0 Duration (T+A)- 1. Semester- 2 National Credit

Information

Code ATO103
Name Front Office Services
Term 2024-2025 Academic Year
Semester 1. Semester
Duration (T+A) 2-0 (T-A) (17 Week)
ECTS 4 ECTS
National Credit 2 National Credit
Teaching Language Türkçe
Level Ön Lisans Dersi
Type Normal
Mode of study Yüz Yüze Öğretim
Catalog Information Coordinator Öğr. Gör. CANANİ YALÇİN
Course Instructor Öğr. Gör. CANANİ YALÇİN (A Group) (Ins. in Charge)


Course Goal / Objective

Hotel front office staff with their duties in the front office part of the functional relationships with other departments,Documents used in the contents and functions of the front office Understand the actions taken by the students for front office issues.

Course Content

The definition of front office, departments, tasks performed, documents used

Course Precondition

None

Resources

Gökhan Çolak, Önbüro Hizmetleri Ekin Basım Yayın 2. baskı Ağustos 2016. Orhan Batman. Ön Büro Yönetimi MEGEP Ön Büro Hizmetleri

Notes

Digital resources, Lecture notes


Course Learning Outcomes

Order Course Learning Outcomes
LO01 Explains the basic concepts of front office services
LO02 Makes work organization by making personal preparation.
LO03 Handles the front office operations.
LO04 Provides coordination with other departments.
LO05 Performs Check-In, Check-Out and cash register operations.


Relation with Program Learning Outcome

Order Type Program Learning Outcomes Level
PLO01 Bilgi - Kuramsal, Olgusal Students explain basic information about the legal regulations, professional standards and practices, internal and external environmental factors and service processes related to Tourism and Hotel Management. 4
PLO02 Bilgi - Kuramsal, Olgusal Students apply the basic knowledge about the tourism and hotel management, which related to legislation, professional standards and applications, internal and external environmental factors, servicing processes 3
PLO03 Bilgi - Kuramsal, Olgusal Students perform their responsibilities in the field of Tourism and Hotel Management on the basis of customer satisfaction. 4
PLO04 Bilgi - Kuramsal, Olgusal Students use the physical environment, equipment and technologies in the service process in the field of Tourism and Hotel Management. 4
PLO05 Bilgi - Kuramsal, Olgusal Students perform their duties and responsibilities in the field of Tourism and Hotel Management, both individually and as a team member, according to the dynamics required by the working environment. 3
PLO06 Bilgi - Kuramsal, Olgusal Students use technical and professional innovations related to Tourism and Hotel Management in solving ordinary and extraordinary problems. 3
PLO07 Bilgi - Kuramsal, Olgusal Uses the knowledge and skills related to Tourism and Hotel Students use their knowledge and skills related to Tourism and Hotel Management in the development of professional knowledge and skills of the members of the organization and in objective performance evaluation. 3
PLO08 Beceriler - Bilişsel, Uygulamalı Students develop their knowledge and skills by following the innovations related to their profession with the awareness of lifelong learning and analyzing the situation. 2
PLO09 Beceriler - Bilişsel, Uygulamalı Students manage the resources they have with their professional self-confidence, knowledge and skills. 4
PLO10 Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği Students convey their thoughts and suggestions at the level of knowledge and skills they have acquired about the field of tourism to the relevant people in writing and orally. 3
PLO11 Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği Students use information and communication technologies together with computer software at the minimum European Computer Use License Basic Level required by their field. 1
PLO12 Yetkinlikler - Bağımsız Çalışabilme ve Sorumluluk Alabilme Yetkinliği Students know a foreign language at the A2 General Level of the European Language Portfolio (at least enough to follow the information in the field and communicate with their colleagues).
PLO13 Yetkinlikler - Öğrenme Yetkinliği Students perform their profession according to the rules related to legal legislation (law, regulation, circular, etc.), basic ethical values, occupational safety, worker health, social security rights, quality control and management and protection of the natural environment. 3
PLO14 Yetkinlikler - Öğrenme Yetkinliği Students know the socio-cultural and economic characteristics of the country and the immediate environment, and the interests, wishes and needs of the society, with the awareness of cultural and ethical values, social justice and responsibility. 2
PLO15 Yetkinlikler - Öğrenme Yetkinliği Students have the personal qualities and dynamism required by the service production process, which is the main activity of Tourism and Hotel Management. 3


Week Plan

Week Topic Preparation Methods
1 What isFront Office, it's role and importance Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Anlatım, Soru-Cevap
2 Other system parts Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Anlatım, Soru-Cevap
3 Fisical set-up and work-flow Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Anlatım, Soru-Cevap
4 Points to be considered in the distrubition of tasks and preparing a work schedule. Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Soru-Cevap, Anlatım, Örnek Olay
5 Welcoming the guests in the front office, carrying their luggage and parking their cars. Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
6 Equipments, Devices and forms used in the front office department. Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Anlatım, Soru-Cevap
7 To wellkoming the guests Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Gösterip Yaptırma
8 Mid-Term Exam Ölçme Yöntemleri:
Ödev, Yazılı Sınav, Portfolyo
9 The relations between front office and food and beverage department. Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Anlatım, Soru-Cevap
10 The relations between front office and technical services department. Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
11 The relations between front office and sales and marketing department. Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
12 The forms and reports keeping the coordination between front office and food and beverage department. Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Anlatım, Soru-Cevap
13 The relations between front office and security department. Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Anlatım, Soru-Cevap
14 Front office and maintanence Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Örnek Olay
15 The relations between front office and managemet and finance department. Lecture, Question and Answer, Observation Öğretim Yöntemleri:
Anlatım, Soru-Cevap, Tartışma
16 Term Exams Ölçme Yöntemleri:
Yazılı Sınav
17 Term Exams Ölçme Yöntemleri:
Yazılı Sınav


Student Workload - ECTS

Works Number Time (Hour) Workload (Hour)
Course Related Works
Class Time (Exam weeks are excluded) 14 2 28
Out of Class Study (Preliminary Work, Practice) 14 2 28
Assesment Related Works
Homeworks, Projects, Others 1 0 0
Mid-term Exams (Written, Oral, etc.) 1 8 8
Final Exam 1 24 24
Total Workload (Hour) 88
Total Workload / 25 (h) 3,52
ECTS 4 ECTS

Update Time: 16.05.2024 02:47